Clinical Service Representative I

6 days ago

New Brunswick, United States Rutgers University Full time

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative I for the Psychiatry Clinic at the Robert Wood Johnson Medical School.

The Clinic Services Representative I performs a variety of billing and collection duties in support of clinic and/or business operations. Provides guidance, support, and leadership to Clinic Services Representatives II as needed. Functions as a senior staff member handling more complex issues and problems. Performs administrative tasks as assigned to support effective and efficient office operations in the Department of Neurology and Psychiatry. 

Among the key duties of this position are the following: Answers the telephone with a pleasant demeanor, always identifying self, and location.  Competently performs the following financial functions based on assignment: Scheduling, pre-registration, recording patient arrival, administering financial and HIPAA paperwork, obtaining necessary signatures, receiving referral and pre-certification numbers; performs online insurance verification to assist patient with their payment options.  Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.  Maintains Computer Databases entering changes in demographic, insurance, and other information as required.  Collects copays, and posts in the financial system; administers receipts and prepares necessary paperwork for later reconciliation of the batch transactions. Acts as the first point of contact with patients to resolve basic inquiries, involving insurance companies and third party companies relating to billing, insurance payments, payment arrangements, etc. Collects co-payments or self-pay balances from patients. Researches complex billing issues and consults with management for resolution in accordance with established policies and procedures.  Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement This position requires a fully on-site work arrangement. FLSA Nonexempt Grade 185 Position Salary Annual Minimum Salary 51896.00 Annual Mid Range Salary 52936.00 Annual Maximum Salary 54516.80 Standard Hours 40.00 Union Description Teamsters 97 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to .

Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS Qualifications Minimum Education and Experience Three (3) years of experience in physician, hospital or health center billing setting, including management of various types of insurance billing processes. Certifications/Licenses Required Knowledge, Skills, and Abilities Bi-lingual (English/Spanish) skills.  Knowledge of medical terminology.  Must be familiar with the billing practices of Medicaid and Medicare.  Required to proofread and check documents for accuracy. Requires working with office equipment and confidential patient records and correspondence.  Preferred Qualifications Candidates having experience working in a Federally Qualified Health Center. Equipment Utilized Physical Demands and Work Environment Physical Demands: Standing, sitting, walking, talking and hearing. No special vision requirements. Ability to lift or exert up to 25 lbs.  Work Environment: Office environment. Moderate noise.  Special Conditions May require working evenings and/or Saturdays. 

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