Current jobs related to Customer Service Representative I - New Brunswick - Versant Health
-
Customer Service Representative
1 month ago
New York, New York, United States Customer Service Open House Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Counter Service Representative. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesTake food orders and serve food over the counter in a...
-
Clinical Services Representative I
6 days ago
New Brunswick, New Jersey, United States Rutgers The State University Full timeJob SummaryRutgers, The State University of New Jersey, is seeking a Clinical Services Representative I for the Neurosurgery Clinic at the Robert Wood Johnson Medical School.Key ResponsibilitiesRegisters patients presenting for treatment and enters biographic and insurance information into the computer system.Obtains a copy of patients' Medicaid/Medicaid HMO...
-
Customer Service Representative
3 weeks ago
New Brunswick, United States Staffmark Full timeAre you searching for a fresh, new job opportunity? Staffmark has a temp-to-hire opportunity in New Brunswick, NJ. We are looking for a self-motivated Customer Service Representative to provide a top-notch experience for customers. Get your career mo Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service
-
Customer Service Representative
4 weeks ago
New Brunswick, New Jersey, United States Circle K Stores, Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and safe store environment.Key ResponsibilitiesProvide...
-
Customer Service Representative
2 weeks ago
New Brunswick, United States Blundstone USA Full timeWe suggest you enter details hereRole DescriptionThis is a full-time on-site role as a Customer Service Representative based in New Brunswick, NJ. The main responsibilities include but are not limited to answering incoming customer inquiries via phone, email, chat, and social media as well as managing and resolving customer complaints. The customer service...
-
Customer Service Representative
2 weeks ago
New Brunswick, United States Blundstone USA Full timeWe suggest you enter details here Role Description This is a full-time on-site role as a Customer Service Representative based in New Brunswick, NJ. The main responsibilities include but are not limited to answering incoming customer inquiries via phone, email, chat, and social media as well as managing and resolving customer complaints. The customer service...
-
Customer Service Representative
2 weeks ago
New Brunswick, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of a Customer Service Representative to join our team. As a Customer Service Representative in the logistics industry, you will be tasked with tracking deliveries, resolving customer inquiries, and maintaining accurate customer records. This role offers a short term contract employment...
-
Customer Service Representative
7 days ago
New Brunswick, New Jersey, United States Circle K Stores, Inc. Full timeKey Responsibilities:As a Customer Service Representative at Circle K Stores, Inc., you will be responsible for providing excellent customer service, operating the cash register, and making purchase suggestions to customers. You will also have the opportunity to gain entry-level management experience by leading shifts on a regular basis.Requirements:To be...
-
Customer Service Representative
4 weeks ago
New Brunswick, New Jersey, United States Blue Industries Full timeJob Title: Customer Service RepresentativeBlue Star Glass is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely order fulfillment, and maintaining a high level of customer...
-
Customer Service Representative
1 month ago
New Brunswick, New Jersey, United States Blue Industries Full timeJob Title: Customer Service RepresentativeBlue Star Glass is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely execution of orders, and resolving any issues that may arise.Key...
-
Customer Service Representative
4 weeks ago
New Brunswick, New Jersey, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales team in achieving...
-
Customer Service Representative
4 weeks ago
New Brunswick, New Jersey, United States K9 Resorts East Brunswick Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at K9 Resorts East Brunswick. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients and their pets.Key Responsibilities:Provide a warm and welcoming experience...
-
Customer Service Representative
2 weeks ago
New Brunswick, New Jersey, United States LeafGuard CO Full timeJob Title: Customer Service and Sales RepresentativeOverview:We are seeking a highly motivated and self-driven Customer Service and Sales Representative to join our team in East Brunswick, NJ. This role involves actively engaging with customer prospects to provide tailored solutions, driving top-line revenue growth, customer acquisition, and profitability....
-
Customer Service Representative
2 weeks ago
Brunswick, Georgia, United States Winn-Dixie Full timeCustomer Service RepresentativeAt Winn-Dixie, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service, greeting and assisting customers in a prompt, courteous, and friendly manner. You'll also be responsible for properly recording sales...
-
Customer Service Representative
1 month ago
New Brunswick, New Jersey, United States Domino's Franchise Full timeAbout Domino's PizzaWe're a dynamic and fast-paced company that's always looking for talented individuals to join our team. As a Customer Service Representative, you'll be the face of our brand, providing exceptional service to our customers and helping us deliver the best pizza experience possible.Job RequirementsTo be successful in this role, you'll need...
-
Customer Service Representative
2 weeks ago
New Orleans, Louisiana, United States Precision Door Service Full timeCustomer Service RepresentativePrecision Door Service is a leading provider of garage door repair services with over 100 locations nationwide. We're seeking a skilled Customer Service Representative to join our team.As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and support to...
-
Customer Service Representative
2 weeks ago
New Brunswick, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Customer Service Representative. This role is in the logistics industry and involves interacting with customers and tracking delivery teams. The workplace environment is busy, with a focus on ensuring customer satisfaction and efficient service...
-
Customer Service Representative
5 days ago
Brunswick, Georgia, United States Circle K Stores, Inc. Full timeCustomer Service Representative Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing excellent customer care, running the register, and making purchase suggestions.Key Responsibilities:Provide fast and friendly service to...
-
Customer Service Representative
1 week ago
Brunswick, United States Domino's Pizza LLC Full timeCustomer Service RepresentativeAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for:Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer orders using our technology and Point of Sales...
-
Customer Service Representative
2 weeks ago
Brunswick, Maine, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining a positive store environment.Key Responsibilities:Provide...
Customer Service Representative I
2 months ago
Customer Service Representative I
Shift: Monday through Friday 9:30am-6:00pm
Customer Service Representative I
Who are we?
Versant Health is one of the nation's leading administrators of managed vision care, serving millions of our clients' members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
See how you can make a difference with the support of strong leadership and a team environment.
See Everything, Be Anything.
What are we looking for?
The Customer Service Representative I responds to customer service inquiries including, but not limited to, benefit information and timely fulfillment of requests for Versant Health Membership, Providers and Client Representatives. Acting as a liaison with internal and external Versant Health business partners to provide an exceptional customer service experience.
Where you will have an impact.
- Responsible for providing exceptional customer service, while answering incoming Member and Provider telephone inquiries in a manner that is always respectful and courteous
- Proficient use of proprietary systems to respond to customer inquiries and requests, adhering to defined customer service standards. (ex. knowledge of in/out of network co-pays, non-plan allowances/retail value as well as the various network relationships)
- Act as a liaison coordinating efforts between, Member, Provider, Client Representatives and the manufacturing facilities
- Flexibility in work schedule as business needs require
- Ability to identify and perform requirements relative to specialty services (including but not limited to student proof, prior approval, medically necessary contacts, special voucher/authorization processing, and requesting enrollment cards as well as out-of-network requirements) and/or order entry
- Shadow perspective associates and new associates during initial instruction. This involves providing feedback to the hiring management team and trainer
- Ability to probe and identify the critical content of inquiries and route caller as appropriate. Achieve and maintain individual Key Performance Indicators (e.g. quality, adherence to schedule) at acceptable departmental levels while supporting organizational performance measures
- Perform in adherence to the company core values including but not limited to privacy, confidentiality and proprietary company policies and procedures (i.e. HIPAA)
- Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
- Responsibility for reviewing educational notifications and remaining current on procedural changes
- Regular reliable attendance is required
- Meet and/or exceed all performance expectations
- Career opportunity with additional training in skills for higher level position which will be considered minimal qualifications should open positions become available
- Other duties as assigned
- Minimum High School Diploma or GED
- Minimum 1 year of related experience
- Knowledge and experience in the insurance, health, or vision care industry preferred
- Proficiency in Microsoft Office
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
The wage range for applicants for this position is [$16.50 to $17.50].
All incentives and benefits are subject to the applicable plan terms.
