Healthcare Customer Service Representative

2 weeks ago


New Brunswick, New Jersey, United States RWJBarnabas Health Full time
Position Title: Patient Services Representative

Job Category: Clerical / Administrative Support

Employment Status: Full-Time

Work Schedule: Day Shift

Facility Overview: RWJBarnabas Health

Department: Cancer Center Administration

Job Summary:
RWJBarnabas Health is in search of a dedicated Patient Services Representative for our Cancer Center. This full-time role is designed for individuals who are passionate about enhancing patient experiences and ensuring seamless service delivery.

Qualifications:
Mandatory:
- High school diploma or equivalent is essential.
- Proficiency in medical terminology is required.
- Must possess strong computer skills, including familiarity with Microsoft Word, Excel, PowerPoint, and Adobe Acrobat.

Preferred:
- Experience of one to three years in a healthcare-related role is advantageous.

Key Responsibilities:
- Serve as the primary point of contact for patients and families, embodying the values of RWJBarnabas Health.
- Facilitate the scheduling of Medical, Surgical, and Radiation Oncology appointments, as well as Infusion and referral services, to optimize patient care coordination.
- Manage all incoming requests related to appointment scheduling, ensuring accurate demographic and insurance information is maintained.
- If positioned in a call center, engage with patients and families primarily via phone, adhering to performance metrics such as call abandonment rates and customer service standards.
- Conduct outbound calls to prepare patients for upcoming appointments and reschedule missed visits to minimize delays in care.
- If located in a clinic, interact with patients and families in person, ensuring high standards of service and accuracy in scheduling.

Additional Responsibilities:
Please note that this job description is not exhaustive and may evolve over time. Duties and responsibilities may be adjusted as necessary.

Benefits Overview:
RWJBarnabas Health offers a competitive Total Rewards package, which includes:
- Paid Time Off (PTO)
- Comprehensive Medical and Prescription Drug Insurance
- Dental and Vision Coverage
- Retirement Savings Plans
- Short & Long Term Disability Insurance
- Life and Accidental Death Insurance
- Tuition Reimbursement Programs
- Flexible Spending Accounts for Healthcare and Dependent Care
- Wellness Initiatives
- Additional Voluntary Benefits (e.g., Pet Insurance)
- Discounts through various partners

Commitment to Community:
At RWJBarnabas Health, we are dedicated to providing high-quality, patient-centered care while fostering a supportive work environment for our team members. We strive to positively impact the health of our communities and create opportunities for growth and education.

Equal Opportunity Employment:
RWJBarnabas Health is proud to be an Equal Opportunity Employer.

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