Lead Customer Success Manager

Found in: Talent US C2 - 6 days ago


Irvine, United States Cie Digital Labs Full time

Performa is revolutionizing peace officer training: creating sharper minds and safer outcomes for law enforcement and citizens. Our technology is underpinned by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios. We are assembling a squad of force-multipliers who are passionate about driving positive change in the world.

We’re seeking a Lead Customer Success Manager who excels at facilitating client success.

How you’ll make an impact: 

Relationships: build strong customer relationships based on trust and expertise. Maintain accounts: Utilize your industry knowledge to ensure continued partnerships. New business: Identify upsell/cross-sell opportunities. Innovation: Work closely with cross-functional teams to strategize and uncover future opportunities for product enhancement and customer success.

What you’ll bring to the table: 

Ability to manage and prioritize a high volume of opportunities. Customer-centric mindset: You're driven by the satisfaction of our customers, always striving to champion their success as much as they champion ours. Experience analyzing and translating business requirements into technological solutions, ensuring our software meets the evolving needs of our clients. Curiosity to learn about customers, products, and emerging trends. Expert problem-solving skills. Empathy and emotional intelligence. Technical savviness. Data analysis and reporting skills. Sales and negotiation skills.

Beyond the Paycheck:

You will be a critical part of our core team and have a huge influence over the direction of the company. 

Growth: we support and invest in your career development Compensation: $90k - $120k + early-stage equity Benefits: full suite - medical, dental, and vision insurance, life insurance, disability insurance, 401k, and generous paid time off 

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