Customer Success Specialist
4 weeks ago
The eTurns TrackStock Customer Success Specialist is primarily responsible for resolving/coordinating help request questions and issues submitted by customers via Phone and Email. They are also responsible for completing approved special projects, training documentation, and implementation tasks assigned..
Essential Job Duties:
· Become a product expert
· Become knowledgeable about Point-of-Use Inventory Management
· Learn full product offerings from mobile scanning to IoT solutions
· Answer support calls from customers and make them feel successful
· Respond to customer support tickets, requests, inquiries, and complaints in a professional and timely manner
· Supplement income by converting inbound leads to new customers
· Assist other departments with implementation and special project tasks
· Respond to voicemails
· Update TrackStock user guides when new features released
· Customer training
· Ability to work Monday – Wednesday in office; Thursday – Friday at home.
Experience:
· Experience supporting customers, preferably in software
Education:
· High School or GED
· Some College preferred
Benefits:
· Bonuses
· PTO
· Sick Days
· Celebrate CRAZY and FUN Holidays
Company DescriptioneTurns, Inc. develops and sells cloud-based inventory management software called TrackStok that provides organizations with real-time visibility into remote storeroom inventories and then automates replenishment. Simplify reordering and optimize inventory in stockrooms and service trucks.TrackStock is VMI and CMI automated inventory management software that simplifies replenishment from any distributor. Use QR code scans, Electronic Shelf Labels, or SensorBins to save time and money.
www.eturns.com
Must be authorized to work in the US
Must be willing to undergo a background check
Must be willing to work overtime if necessaryCompany DescriptioneTurns, Inc. develops and sells cloud-based inventory management software called TrackStok that provides organizations with real-time visibility into remote storeroom inventories and then automates replenishment. Simplify reordering and optimize inventory in stockrooms and service trucks.\r
TrackStock is VMI and CMI automated inventory management software that simplifies replenishment from any distributor. Use QR code scans, Electronic Shelf Labels, or SensorBins to save time and money.\r
www.eturns.com\r
\r
Must be authorized to work in the US\r
Must be willing to undergo a background check\r
Must be willing to work overtime if necessary
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