Desktop Support Specialist

5 days ago

Boston, United States TEKsystems Full time

Description:

The IT Support Engineer plays an integral role in maintaining operations of our IT services and productivity of our end users. The IT Support Engineer will be actively involved in both daily operations as well as project related work. Daily operations will entail coordination and execution of technical support services for users of the company's IT systems including incident and request response and resolution. These activities include responding to user problems for both software and hardware applications, as well as performing installations, modifications and repairs on personal computers, peripheral devices, and software. Other daily activities include tracking hardware and software inventory and providing user training on the use of standard software. Project related work will entail a wide variety of activities including hardware and software migrations, deployment of new services.

Specific Responsibilities:

1. Technical Support

• Respond and resolve to IT incidents and requests.

• Deploy and maintain software and hardware related components necessary to deliver IT services.

2. End User Training

• Deliver periodic trainings on user-relevant topics.

3. Software and Hardware Inventory

• Maintain an accurate inventory of end user hardware and software.

• Ship equipment as necessary.

4. System Administration

• Maintenance and utilization of MDM system.

• Configuration and maintenance of Active Directory policies and OUs.

• Re-image laptops using system image provided

5. Other duties as required or directed by the Manager

Skills:

office 365, sharepoint, Teams, Azure, GxP, Active Directory

Additional Skills & Qualifications:

Pharma exp. is a plus- some lab equipment, GxP knowledge etc.

Experience Level:

Intermediate Level

Benefits:

Medical, dental & vision  Critical Illness, Accident, and Hospital  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available  Life Insurance (Voluntary Life & AD&D for the employee and dependents)  Short and long-term disability  Health Spending Account (HSA)  Transportation benefits  Employee Assistance Program  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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