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Desktop Support Specialist

2 months ago

Boston, Massachusetts, United States First Eagle Investments Full time
About the Role

We are seeking a highly skilled and experienced Desktop Support Specialist to join our internal client services team at First Eagle Investments. As a key member of our Technology and Operations team, you will provide efficient Tier1/Tier2 support to staff in a variety of technical areas.

Key Responsibilities
  • Provide technical assistance and support related to computer systems, hardware, and software.
  • Respond to IT incidents within a timely manner with proper level of urgency.
  • Record, track, and document the help desk request problem including all decisions made and actions taken through to final resolution within our ticketing system.
  • Support team's abilities and functions through positive customer relations.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Assist with Moves, Adds, and Changes to on-site user end hardware.
  • Provide support for iPhone, Android, and other mobile devices.
Requirements
  • 3-4 years of relevant work experience, ideally in the financial services industry.
  • Excellent communication and customer service skills with the ability to effectively interact with users, peers and senior management.
  • Strong ability to work both independently and with a remote team.
  • Desire to help others, have a positive attitude, excellent problem-solving skills, and the ability to prioritize and execute tasks under stressful situations.
  • Experience with collaboration applications such as Zoom, Webex, and Teams.
  • Proficiency in supporting Microsoft Excel, Word, and Outlook.
  • Proven ability diagnosing and resolving hardware and software issues in a Microsoft Windows Domain networked environment.
Preferred Qualifications
  • Experience with mid-to-large scale workstation deployments; familiarity with tools such as MS Deployment services, PDQ, and WSUS.
  • Basic networking skills and a familiarity of TCP/IP, DNS, DHCP, Ping, etc.
  • Ability to handle administrative tasks for all messaging related functions (i.e. Secure Email Gateway, Blackberry Work).
  • Knowledge of remote applications such as Citrix VDA & VDI, Cisco AnyConnect, and Zscaller.
About Us

First Eagle Investments is an independent, privately owned investment management firm headquartered in New York with approximately $138 billion in assets under management. We have a heritage dating back to 1864 and have served as a prudent steward of client capital across market cycles, varying macroeconomic conditions and numerous disruptive events.

We value our people and offer a broad range of benefits, including generous paid time-off, medical/dental/vision healthcare plans, 401(k) retirement and profit-sharing plans, a flexible/hybrid work environment, and many more great benefits.

We are an Equal Opportunity Employer and are committed to creating an inclusive and diverse work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results.