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Senior Manager-Digital Product Management

2 months ago

Phoenix, United States American Express Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) enables businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.

As our customers are changing the way they work and pay, we have been evolving with them by developing B2B partner-embedded and automated payment solutions so that we are seamlessly coordinated into customer ecosystem. The B2B Solutions team is focused on building a new business model, key partnerships, value propositions, and go-to-market plans that will address all customer segments, from Small Businesses to Large and Global clients, to create new opportunities for us to capture B2B spend through these ecosystem partners, such as AP Automation partners, Accounting and ERP software providers, as well as procurement platforms & networks. This business has doubled in customers and volume over the last few years and requires focused attention on customer experience management and overall roadmap prioritization and planning.

How will you make an impact in this role?

As such, the Senior Manager, Digital B2B Product Risk Assessment and Management will focus on supporting an enterprise-led Platform Transformation initiative, which will drive the modernization of the platforms and systems that support the B2B Solutions products and will change the customer experience to align with such platform upgrades. This is high-priority initiative with high visibility across the organization and which will generate significant financial benefit to the company.

Key Responsibilities:

Lead PMO activities to support the delivery of a robust operational Change Management agenda that will support the technical delivery of the upgraded platform. Work collaboratively and proactively with the B2B Solution Product team and other key business partners and stakeholders to ensure that all deliverables are completed within the deadlines. Maintain structure and governance around managing and tracking the delivery of requirements, maintaining accountability across requirement owners, and ensuring action items are delivered in its entirety and in a timely fashion. Create and maintain tools to document, track, and report progress, including a detailed and comprehensive Project Plan. Facilitate team collaboration and maintain a regular cadence of meetings to review progress and troubleshoot issues. Facilitate interactions between Product and key stakeholders across functional teams (e.g. GCO, Compliance, OE) to help drive issue resolution and decision making. Work collaboratively with the B2B Solution Product team and other key business partners to support the preparation and delivery of reporting decks, and any additional documentation needed for regular updates to the B2B Solutions senior leadership team. Identify dependencies and downstream impacts to other products, processes and platforms within the B2B Solutions ecosystem, and ensure that such dependencies and impacts are accounted for within the project plan.

Minimum Qualifications

Superior Project management skills (ability to balance multiple priorities with close attention to detail and deliver high quality output). Proven track record of solving complex business challenges, showing the initiative required to figure out solutions and navigate ambiguity to chart a path forward. Drives results and operates with a high sense of accountability and professionalism. Strong relationship management skills across a diverse network, including collaborating with and influencing partners both in-person and virtually. Strong collaboration and influencing skills with demonstrable experience leading or working with cross-functional teams. Proven ability to influence without direct authority. Analytical, with proficiency in qualitative and quantitative analysis. Strong communicator with effective interpersonal, oral and written communication skills Can operate autonomously, prioritize effectively and make decisions quickly. Can create effective and visually empowering presentations. Embraces a culture of “we” and lives by the Blue Box values. Bachelor’s Degree in related field

Preferred Qualifications

Financial services-related experience, specially within product, operational risk, project management, and operational process management. MBA/Master’s degree in related field preferred Familiarity with Amex GCS business

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities