Guest Sales Specialist

2 weeks ago

Parma Heights, United States Tire Choice Auto Service Centers Full time
Job Description

The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.  

Compensation: $16.00-$20.00 per hours depending on experience.

 Responsibilities:  

Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.   

  • First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.   

  • Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.  

  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.  

  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.  

  • Able to understand and effectively communicate all products and services Monro offers to guests.    

  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.   

  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.  

  • Maintain an organized and neat guest waiting area.  

  • Other duties as assigned.  


Qualifications

Qualifications:  

  •   High school diploma or equivalent required.  

  • Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)  

  • One (1) year of sales experience needed.  

  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.  

  • Strong problem-solving skills.  

  • Ability to work, Days, Evenings, Weekends, Holidays  

   

Profile Summary:  

  • Possess a strong focus on providing excellent guest service.  

  • Must be able to communicate clearly and professionally, both verbally and in writing.  

  • Must be able to develop a good understanding of the products or services being offered to guests.  

  • Possess basic sales skills.  

  • Must be able to think critically and find effective solutions to address guest concerns or resolve issues.  

  • Able to effectively manage time and can handle multiple priorities or various tasks at one time.  

  • Able to collaborate with others, work well with teammates, provide support when needed.  

  Work Environment & Physical Requirements:  

This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:  

  

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.  

  • Frequent standing and walking for long periods of time.  

  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.  

  • Climb up and down ladders to retrieve and stock merchandise.  

  • Communicate effectively in person, by telephone, or by using telecommunications equipment.  

  • Enter and locate information on computer.  

  • Safely operates a motor vehicle.  



Additional Information

Benefits:   

  • Paid vacation and holidays for Full Time teammates   

  • 401k eligibility immediately upon hire 

  • Direct Deposit 

  • Employee Discounts 

  • Healthcare, Vision, and Dental for Full time teammates   

  • Employee Access Perks 

  • Career Advancement Opportunities  

Your next Destination

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Automotive Sales Representative

    3 days ago

    Parma Heights, Ohio, United States Tire Choice Auto Service Centers Full time

    Job DescriptionThe Guest Care Specialist role is a full-time or part-time position that requires an hourly schedule based on business needs. As a key holder and manager on duty (MOD) in the absence of the Store Manager, or when demand requires it, this individual is responsible for providing a superior Guest Care experience and assisting in driving sales of...

  • Guest Relations Specialist

    2 months ago

    Capitol Heights, Maryland, United States La Quinta Inn & Suites Full time

    Position Summary As a Guest Relations Specialist, you will play a crucial role in ensuring guest satisfaction through efficient check-in and check-out processes, as well as the attentive coordination of hotel services tailored to each guest's needs. Your focus will be on enhancing the guest experience by promoting hotel amenities, facilities, and local...

  • Automotive Sales Specialist

    3 weeks ago

    Maple Heights, Ohio, United States Mr. Tire Auto Service Centers Full time

    Job Title: Automotive Guest Care Sales SpecialistJoin our team of dedicated professionals at Mr. Tire Auto Service Centers as an Automotive Guest Care Sales Specialist. As a key member of our team, you will be responsible for providing exceptional guest service, driving sales of automotive repair services and tires, and contributing to the growth of our...

  • Retail Sales Specialist

    3 weeks ago

    Sterling Heights, Michigan, United States Bob's Discount Furniture Full time

    Job Title: Retail Guest Experience Sales SpecialistAt Bob's Discount Furniture, we're committed to providing an exceptional customer experience. As a Guest Experience Sales Specialist, you'll play a key role in making this happen.Key Responsibilities:Greet and Engage Customers: Build rapport with clients and uncover their home furnishing needs to help them...

  • Sales Representative

    2 weeks ago

    Parma, Ohio, United States Acosta Group Full time

    Sales Specialist OpportunityWe are seeking a highly motivated and enthusiastic Sales Specialist to join our team at Best Buy in Parma, OH. As a Sales Specialist, you will be responsible for showcasing Sonos products and providing exceptional customer service to our clients.Key Responsibilities: Serve as a dedicated brand influencer and introduce Sonos to...

  • Hotel Guest Services Ambassador

    1 month ago

    Linthicum Heights, Maryland, United States MITAGS Full time

    Job SummaryAt MITAGS, we're not just another hotel - we're a culture and a closely knit team. We believe in respect for our customers and employees, in openness and honesty, and most importantly, no drama. This is why many of our employees have been on the team for 5, 10, 15, even over 20 years.About the RoleWe're seeking a highly skilled and experienced...

  • Guest Experience Associate

    2 weeks ago

    Sterling Heights, Michigan, United States Marriott International Inc Full time

    Job Title: Guest Experience SpecialistWe are seeking a skilled Guest Experience Specialist to join our team at Marriott International Inc. This role is responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized services to our valued guests.Key Responsibilities:Provide warm and...

  • Sales Specialist

    1 week ago

    Glendale Heights, Illinois, United States Target Full time

    Join Target as a Specialty Sales Team MemberWe're looking for a talented and enthusiastic individual to join our team as a Specialty Sales Team Member. As a key member of our sales team, you'll play a vital role in delivering an exceptional shopping experience for our guests.Key Responsibilities:Work collaboratively with the team to achieve sales goals and...

  • Guest Services Ambassador

    3 weeks ago

    District Heights, Maryland, United States Sandpiper Property Management Full time

    Job Summary:The Guest Services Ambassador is the primary point of contact for guests, responsible for ensuring an exceptional experience through efficient and accurate front desk operations. This role requires collaboration with other departments to provide a seamless guest experience.Key Responsibilities:Guest Relations:Provide exceptional guest service by...

  • Guest Services Coordinator

    1 month ago

    Capitol Heights, Maryland, United States La Quinta Inn & Suites Full time

    Position Overview As a Guest Services Coordinator at La Quinta Inn & Suites, you will play a crucial role in enhancing guest experiences through efficient check-in and check-out processes, as well as by providing attentive coordination of hotel amenities and services. Your focus will be on maximizing guest satisfaction by promoting the hotel’s offerings...

  • Part-Time Sales Associate/Cashier/Inventory Specialist

    1 month ago

    Parma, Ohio, United States Aldi Inc. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Part-Time Sales Associate/Cashier/Inventory Specialist to join our team at Aldi Inc. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting our inventory management...

  • Guest Services Representative

    5 days ago

    Madison Heights, Michigan, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a skilled Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.Key Responsibilities:Assist guests with all requests and inquiries in...

  • Guest Services Associate

    5 days ago

    Richmond Heights, Virginia, United States Scents of Serenity Organic Spa Full time

    Job Title: Guest Services AssociateWe are seeking a highly motivated and customer-focused Guest Services Associate to join our team at Scents of Serenity Organic Spa. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Responsibilities:Reserve...

  • Guest Service Representative

    2 weeks ago

    Inver Grove Heights, United States PILOT Full time

    Are you passionate about providing excellent customer service and working in a dynamic environment? Join our team as a Guest Service Representative at Pilot Company As a Guest Service Representative, you will have the opportunity to engage with diverse guests, operate cash registers, maintain inventory, and ensure a clean and welcoming atmosphere. We offer...

  • Automotive Sales and Service Representative

    1 month ago

    Maple Heights, Ohio, United States Mr. Tire Auto Service Centers Full time

    Job DescriptionThe Guest Care Specialist role is a full-time or part-time position, working on an hourly basis based on the needs of the business. As a key holder for the store and manager on duty (MOD) in the absence of the Store Manager or when demand requires it, this role is crucial in providing a superior Guest Care experience and assisting in driving...

  • Guest Services Rep Part

    2 weeks ago

    Maryland Heights, United States Extended Stay Full time

    Extended Stay - 11827 Lackland Rd. [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines;...

  • Guest Services Rep Part

    2 weeks ago

    Madison Heights, United States Extended Stay Full time

    Extended Stay - 32690 Stephenson Hwy. [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines;...

  • Guest Services Rep Part

    2 weeks ago

    Maryland Heights, United States Extended Stay Full time

    Extended Stay - 11827 Lackland Rd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Rep Part

    2 weeks ago

    Madison Heights, United States Extended Stay Full time

    Extended Stay - 32690 Stephenson Hwy. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Retail Sales Specialist

    6 days ago

    Fairview Heights, Illinois, United States Best Buy Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Specialist to join our team at Best Buy. As a Retail Sales Specialist, you will be responsible for providing exceptional customer service and sales support to our customers, helping them find the right products and solutions to meet their needs.Key ResponsibilitiesEngage with...