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Automotive Sales and Service Representative

2 months ago

Maple Heights Ohio, United States Mr. Tire Auto Service Centers Full time
Job Description

The Guest Care Specialist role is a full-time or part-time position, working on an hourly basis based on the needs of the business. As a key holder for the store and manager on duty (MOD) in the absence of the Store Manager or when demand requires it, this role is crucial in providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute to the growth of the business through strong sales presentations to our guests and product and service knowledge.

Responsibilities:

  • Successfully complete Monro's training program to enable Guest Care Specialists to execute the Monro selling process.
  • First point of contact for guests on the phone and in the store, responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Under the direction of management, assists in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to guests.
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
  • Consistent use of all required safety standards set forth in training and policies and procedures.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat guest waiting area.

Compensation: $15.00 - $16.00 per hour.