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HR Knowledge Management Lead

4 months ago

Palo Alto, United States MFS Talent Full time
Job Description

This is a remote position.

Job Details
  • Shift: Rotating - Days - 8hrs, 40 hours / week
  • Work Location: Onsite; Palo Alto, CA

Duties and Responsibilities
  • Partner with HR COE leaders to introduce new ways of working for decentralized knowledge management, including review and updates for all relevant knowledge
  • Work with content owners to complete knowledge updates in current operational state to prepare for handoff to COEs
  • Lead the design of tools and templates (e.g., article quality checklists, publishing workflows) and facilitate workshops to equip COE members with the skills and knowledge to effectively manage knowledge within their domains
  • Facilitate workshops and training sessions to equip COE members with the skills and tools necessary to effectively manage knowledge within their domains.
  • In partnership with the ServiceNow Product Manager, establish best practices and frameworks for knowledge creation, curation, ownership, governance, and overall health of HR knowledge bases within the COEs.
  • Foster a culture of knowledge sharing and collaboration within and between HR COEs.
  • Develop and analyze knowledge utilization metrics to identify opportunities for improvement and measure the impact of decentralized knowledge management initiatives.
  • Stay up-to-date with industry trends in decentralized knowledge management and identify opportunities to enhance HR's knowledge-sharing capabilities.
  • Contribute to the implementation, improvement and maintenance of knowledge management processes and tools


Requirements Education Qualifications
  • Bachelor's degree in Human Resources, Knowledge Management, Information Science, or a related field.
Required Experience
  • 5+ years of experience in knowledge management, content management, or information organization, with a focus on collaborative or decentralized approaches.


Benefits
  • Dental/Medical/Vision
  • 401k


Requirements
Education Qualifications • Bachelor's degree in Human Resources, Knowledge Management, Information Science, or a related field. Required Experience • 5+ years of experience in knowledge management, content management, or information organization, with a focus on collaborative or decentralized approaches. High School Diploma or GED equivalent Required Medical Assistant Certificate/Diploma from an approved school /institution or equivalent documented training. Required Experience 1 - 5 years of directly related experience Required Licenses and Certifications BLS - Basic Life Support required CMA - Certified Or Registered Medical Assistant preferred