Current jobs related to Service Management Process Analyst - Queens - InfoPeople Corporation

  • Human Resources Analyst

    2 weeks ago

    Queens, New York, United States City of New York Full time

    Job Title: Personnel Analyst at City of New YorkHours:- Full-Time (35 Hours)Work Location: New York CityThe City of New York is seeking a Personnel Analyst to support the Deputy Director of Personnel and the Senior Personnel Analyst in their efforts.Key Responsibilities:Prepare meeting agendas and participate in discussionsInput salary data and updates into...

  • Human Resources Analyst

    2 weeks ago

    Queens, New York, United States City of New York Full time

    Job Title: Personnel Analyst at City of New YorkHours:- Full-Time (35 Hours)Work Location: New York CityThe City of New York is seeking a Personnel Analyst to support the Deputy Director of Personnel and the Senior Personnel Analyst in their operations.Key Responsibilities:Prepare meeting agendas and participate in discussionsInput salary data and updates...

  • Personnel Analyst

    3 months ago

    Queens, United States City of New York Full time

    Hours: Full- Time- 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY The Department of Design and Construction seeks a Personnel Analyst to work under the direction of the Deputy Director of Personnel and the Senior Personnel Analyst. The Personnel Analyst will liaise with various Divisions and will be responsible for the following functions:...

  • Human Resources Analyst

    2 weeks ago

    Queens, New York, United States City of New York Full time

    Position Title: Personnel Analyst at the City of New YorkWork Schedule:- Full-Time (35 Hours)Location: New York CityThe City of New York is seeking a Personnel Analyst to support the Deputy Director of Personnel and the Senior Personnel Analyst in various human resources functions.Core Responsibilities:Organize meeting agendas and participate in...

  • IT Support Analyst

    2 weeks ago

    Queens, United States United Nations Federal Credit Union Full time

    Position OverviewThe IT Support Analyst plays a crucial role in conducting in-depth analysis to resolve operational and application challenges, particularly those related to third-party business applications in active use. This role also encompasses operational responsibilities to assist various departments within the organization.Key ResponsibilitiesDeliver...

  • Personnel Analyst

    16 hours ago

    Queens, New York, United States City of New York Full time

    {"Job Title": "Personnel Analyst", "Job Summary": "We are seeking a highly skilled Personnel Analyst to join our team at the City of New York. The successful candidate will be responsible for providing administrative support to the Department of Design and Construction, with a focus on personnel-related functions.Key Responsibilities:* Prepare agendas and...

  • Report Analyst

    4 months ago

    Queens, United States Medisys Health Network, Inc. Full time

    Epic Clarity Report AnalystCandidate must be knowledgeable regarding business processing needs involved in hospital and clinic operations. This position analyzes, provides specifications for, and writes individual reports for assigned applications. Serves as the primary reporting resources and have responsibility and focus on system support, maintenance,...

  • Management and Program Analyst

    3 days ago

    Queens, United States Federal Aviation Administration Remote Work Freelance Full time

    Position is in support of Facilities and Equipment, Operations and Reimbursables. Incumbent performs a combination of routine, multiple and varying assignments and serves as the expert for fiscal tracking and accounting procedures. Duties ...

  • Personnel Management Specialist

    1 week ago

    Queens, New York, United States City of New York Full time

    Job SummaryThe City of New York is seeking a highly skilled Personnel Analyst to join our team. As a key member of our Human Resources department, you will be responsible for providing administrative support and analytical services to ensure the effective management of personnel-related activities.Key ResponsibilitiesPrepare agendas and attend meetings to...

  • MWBE Research Analyst

    1 month ago

    Queens, United States R. F. Wilkins Consultants, Inc. Full time

    About the Firm: R.F. Wilkins Consultants, Inc. is a New York-based Business Development and Management Consulting Firm. We partner with non-profits, small businesses, government agencies, and corporations to meet their development and expansion needs. Services under our umbrella include fundraising and capital sourcing, project management and technical...

  • Financial Reporting Senior Analyst

    2 weeks ago

    Queens, New York, United States JetBlue Airways Full time

    Position: Senior Analyst Financial ReportingAbout the Role: In the capacity of a Senior Analyst in Financial Reporting, you will be responsible for the preparation and submission of essential reports to regulatory bodies such as the Securities and Exchange Commission (SEC) and the Department of Transportation (DOT). Your role will also encompass the...

  • Lead Financial Reporting Analyst

    2 weeks ago

    Queens, New York, United States JetBlue Airways Full time

    Position: Senior Analyst Financial ReportingAbout the Role: In the capacity of a Senior Analyst in Financial Reporting, you will take the lead in the preparation and submission of all requisite reports for regulatory bodies, including the Securities and Exchange Commission (SEC) and the Department of Transportation (DOT). Your responsibilities will also...

  • Operations Excellence Manager

    1 week ago

    Queens, New York, United States SBM Management Full time

    Oversee and manage the operational activities essential for fulfilling contractual obligations between SBM and its clients, which includes comprehensive planning, oversight, budgeting, vendor relations, customer engagement, and other senior-level managerial duties.Key Responsibilities:Support the overall strategy, coordination, and assessment of the...

  • Operations Excellence Manager

    1 week ago

    Queens, New York, United States SBM Management Full time

    Oversee and manage the operational activities essential for fulfilling contractual obligations between SBM and its clients, which includes comprehensive planning, oversight, budgeting, vendor relations, customer engagement, and other senior-level managerial duties.Key Responsibilities:Support the overall strategy, coordination, and assessment of the...

  • Construction Cost Analyst

    2 weeks ago

    Queens, New York, United States Michael Page Full time

    The role of a Construction Cost Analyst entails meticulously assessing the financial implications of construction initiatives by scrutinizing project documentation, specifications, and engaging with diverse stakeholders. This position demands exceptional analytical capabilities, adeptness in estimation software, and a comprehensive grasp of construction...

  • Lead Claims Analyst

    2 weeks ago

    Queens Village, New York, United States Crump Life Insurance Svcs Inc Full time

    Position Title: Lead Claims AnalystCompany: Crump Life Insurance Svcs IncJob Type: Full-timeOverview: The Lead Claims Analyst is responsible for overseeing the claims process by collecting data and making informed decisions. This role serves as a crucial link between the insured parties and the insurance provider, ensuring effective management of the claims...

  • Clinical Process Improvement Specialist

    1 week ago

    Queens, New York, United States LiveOnNY Inc Full time

    Job SummaryLiveOnNY Inc is seeking a highly skilled Clinical Process Improvement Specialist to join our team. As a key member of our Clinical and Recovery Services department, you will be responsible for ensuring accurate and timely policy- and standards-compliant documentation, investigation, and corrective actions of Occurrences.Key...

  • Program Analyst

    2 weeks ago

    Queens, United States Federal Aviation Administration Full time

    This position is the Program Analyst for one or more of the following regional programs and activities in assigned Regional Aerospace Medicine Division: Airman Medical Certification, Air Traffic Control Specialist (ATCS) Health, Aviation Medical Examiner (AME) Designee Management, Aviation Medical Examiner (AME) Surveillance and Internal Substance Abuse...

  • Clinical Process Improvement Administrator

    4 months ago

    Queens, United States LiveOnNY Inc Full time

    Overview At LiveOnNY we save lives, provide comfort, and strengthen legacies through organ, eye and tissue donation for the 13 million New Yorkers we serve. This is an in-office role. Under the guidance of the Director of CQAPI, ensures accurate and timely policy- and standards-compliant documentation, investigation, and corrective actions of...

  • Senior Operations Manager

    2 weeks ago

    Queens, New York, United States SBM Management Full time

    Job SummaryWe are seeking a highly skilled Senior Operations Manager to join our team at SBM Management Services, LP. As a key member of our management team, you will be responsible for coordinating and directing operations to ensure the successful execution of our contractual responsibilities.Key ResponsibilitiesOperational Leadership: Provide strategic...

Service Management Process Analyst

4 months ago

Queens, United States InfoPeople Corporation Full time
We are seeking a dedicated and analytical Service Management Process Analyst to join our team. This role is pivotal in ensuring the delivery of high-quality services by assessing, monitoring, and optimizing the performance of our service offerings. The Service Management Process Analyst will work closely with various teams to gather and analyze data, identify trends, and provide insights to enhance service quality and customer satisfaction. As part of this mission, the analyst will also collaborate with teams to review current processes, identify areas for enhancement, and collect requirements for optimization plans. In the initial phase, our focus is on revitalizing our inventory management, service ticketing system and service catalog.

Job Duties:
  • Data Collection: Collaborate with relevant teams to gather data related to IT service performance, including operational metrics and customer feedback.
  • Performance Monitoring: Continuously monitor and analyze service performance data to identify trends, anomalies, and areas for improvement. Conduct in-depth analysis of service performance data, generate reports, and provide actionable insights to management and teams.
  • Service Metrics: Develop and maintain IT service metrics to provide real-time visibility into service quality.
  • Process Development and Improvement: Work with teams to gather requirements, identify improvement areas, and document the workflows. Maintain comprehensive documentation to provide clear and thorough guidance for the IT processes.
  • Customer Feedback: Analyze customer feedback to assess service quality and identify areas for improvement. Take the lead in reaching out to customers, when needed, for clarification of their feedback and issue resolution.
  • Collaboration: Collaborate with cross-functional teams to ensure the alignment of service performance with business objectives.

Qualifications and Requirements:
  • Proven experience in process analysis and requirements gathering, particularly in an operational management context. Proficient in Microsoft Office Suite, with a strong command of Excel, Word, and Visio. Ability to analyze and query data using SQL and/or Python is a plus.
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
  • Good organizational and planning skills, out-of-the-box thinking, customer-oriented mindset.
  • Excellent communication both verbal and written, and interpersonal skills to work with diverse teams and stakeholders.
  • Familiarity with IT service management tools and methodologies is advantageous.