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Senior Program Manager, Alexa Business Telemetry
4 months ago
If you want to be at the forefront of thinking holistically about the Alexa customer and how it drives long-term value for Amazon, this is the role for you. You will invent ways for cross-functional teams of scientists & engineers to work better together, deliver better results, scale our efforts, and improve our products while aligning with stakeholders.
Key job responsibilities
-Operationalize customer onboarding programs to ensure successful & timely delivery of forecasting results & analytics services
-Develop & lead mechanisms for effective cross-functional service delivery between product, science, & engineering teams by implementing prioritization & planning frameworks
-Drive coordination between B-Tel, Alexa finance, & Device finance teams during Amazon’s bi-annual financial planning cycles
-Communicate monthly forecast results with Alexa leadership by reviewing data, reports, and analyses in order to write executive-level summaries
-Implement processes for measuring analytics product performance
-Own & improve mechanisms for stakeholder communication & customer-facing product documentation
A day in the life
-Interface with internal business & finance customers to gather requirements, evaluate priority, scope needed resources, & relay critical information
-Analyze model results and metadata to surface insights that will drive prioritization, resourcing, and goal setting across the Alexa business
-Write program documentation for non-technical audiences, detailing team processes, mechanisms, and timelines
-Design & implement mechanisms to coordinate exchange of information & program status between science, engineering, and product teams to ensure effective cross-functional collaboration on product & service delivery
- Develop training materials for internal customers & partners on the B-Tel Science Product Suite
About the team
High quality decision-making requires world-class telemetry. We build business telemetry and measurement products for Alexa decision-makers at every level and across every service. Our customers include SVP/VP level decision makers evaluating investment decisions that inform resource allocations (e.g. OP1/OP2 mechanisms), product managers evaluating what features to build, owners of services and production models selecting the right content to present at the right time on the right endpoint, Finance leadership, and everyone in between. Our scope covers the full customer lifecycle, including customer acquisition, awareness, subscription growth and engagement, and extends to key financial outputs and business objectives.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
- 5+ years of program or project management experience- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
PREFERRED QUALIFICATIONS
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules
- Experience defining and executing program requirements
- Experience working in a matrixed organization
- Experience using SQL, ETL, and databases in a business environment with large-scale, complex datasets
