Senior Manager, Portfolio and Product Operations

2 months ago

Richmond, United States Capital One Full time
Center 3 (19075), United States of America, McLean, VirginiaSenior Manager, Portfolio and Product Operations

As a Senior Manager, Portfolio and Product Operations in Capital One’s Enterprise Cyber Security organization, we’re looking for someone who is passionate about organizational delivery and effective Product Management at-scale, utilizing that knowledge to provide essential inputs to set strategy, prioritize, and streamline ways of working. Our portfolio consists of bold technology goals as we manage risk and protect our company. Our Portfolio and Product Operations team is critical to the selection, prioritization and control of our Cyber Security organization’s programs and projects, in line with its strategic objectives and capacity to deliver. The goal is to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimizing return on investment. 

What You’ll Do:

Support and drive maturation of our Portfolio and Product Operations team through effective implementation of the three pillars of Product Operations. 

Provide the Cyber organization and specifically, Cyber Product Management, with the tools, methodologies, frameworks, and knowledge they need to effectively scale and provide value to the customer.

Employ your knowledge and expertise of Product Management best practices to empower the Cyber Product Management organization to collectively, effectively and efficiently drive the most meaningful outcomes for the Cyber organization.

Develop quantitative metrics, tooling, and reporting in partnership with key stakeholders such as Finance, Risk, and Operations.

Create dashboards for Cyber Service Areas and teams, providing simple and predictable performance insights to be leveraged to optimize delivery. 

Establish a robust set of KPIs to measure the effectiveness of the Portfolio and Product Operations team’s impact across Cyber. 

Drive Cyber Service teams’ agile adoption and maturity through the establishment of guiding principles, training, and hands-on-coaching.

Build on the vision of how the Cyber Strategy is deployed and help senior leadership see, through effective Portfolio Management, the most important opportunities across the Enterprise to enhance the delivery of Cyber goals and identify compounding delivery risk at the enterprise level.

Identify ways to improve and streamline business processes.

Forge relationships with key stakeholders to ensure delivery of commitments.

Communicate effectively and succinctly with key stakeholders to drive improvement.

Assist and drive project and program delivery, including project and process management, reporting, engagement in senior leadership meetings, drafting and reviewing materials for senior management and other governance activities.

Basic Qualifications:

High School Diploma, GED, or equivalent certification 

At least 7 years of experience in program, project, or process management

At least 4 years of experience as a Scrum Master or Release Train Engineer 

Preferred Qualifications:

5+ years of experience working in Agile, Lean, or SAFe environments

4+ years of experience with Google sheets, JIRA, Tableau and Confluence

4+ years of experience with complex stakeholder management 

3+ years of Cyber or Technology experience

3+ years of experience in Technical Product Management 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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