Senior Manager, Design Operations Lead

1 week ago

Richmond, Virginia, United States Capital One Full time

About Capital One

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Our Culture

We thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

About the Role

We are currently seeking a Senior Manager to join our Design Operations team. You will think strategically about how teams work together and how systems and structures scale with a deep understanding of best practices in program management. In this role, you will rely on your judgment to influence cross-functional stakeholders, communication skills to create clarity, and a results-focused mindset to solve complex and ambiguous problems.

Key Responsibilities

This role partners directly with a VP of Design, serving as a trusted advisor and thought partner. While this role is an individual contributor, success relies heavily on building authentic relationships with peers, partners, and leaders.

What You'll Do

  • Develop routines to track and prioritize initiatives, including resource allocation to meet business needs.
  • Refine and manage capacity allocation and alignment systems.
  • Build and maintain strong working relationships with product and tech partners to share design's working model.
  • Provide accurate reporting to cross-functional leadership on portfolio status, resourcing, issues, and priorities.
  • Manage business-critical relationships (such as HR, Finance, Talent Acquisition) on behalf of leadership.
  • Budget and headcount management, advocating for investment in design as appropriate for the business needs.
  • Support the hiring and onboarding of employees, manage contractors and vendors, strategically balance attrition.
  • Keep a finger on the culture pulse and actively participate in shaping it; focusing on morale, attrition, and unspoken feedback.
  • Create and optimize end-to-end routines that drive design quality.
  • Collaborate with peers across the broader Design organization on priority initiatives, scaling best practices, and building new processes to ensure the organization is well managed.
  • Shape agendas and facilitate team meetings, leadership team sessions, and other events/meetings as needed.

Basic Qualifications

  • 7 years of relevant experience, including design management, project/program management of design deliverables, and/or operations management.
  • 4 years of experience leading project delivery for large, cross-functional projects.
  • Experience working directly with designers, researchers, and strategists.

Preferred Qualifications

  • 4+ years of working within the product development process between tech, product, and design.
  • Experience building operation systems and programs at scale.
  • Experience working with corporate design teams.

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