Customer Relationship Management Administrator

2 months ago

Richmond, United States Electrical Equipment Company Full time

Electrical Equipment Company (EECO), a full line wholesale electrical distributor with expertise in industrial automation, provides a combination of capabilities including onsite assessments performance evaluations, data driven recommendations, repair options, and supply chain optimization. We are seeking an experienced business applications professional to help us build out the functionality and value of our CRM platform. The administrator will work across departments to understand business needs and build functionality in the CRM platform that allows users to drive to conclusions and take action. The ideal candidate for this role will be based out of Richmond VA or Raleigh NC.


Position Summary:

We are seeking a talented and motivated CRM Administrator to join our team and play a critical role in optimizing our customer relationship management (CRM) system. You will be responsible for setting up and training users, gathering and analyzing data, identifying opportunities for improvement, and overseeing the implementation of changes to maximize the value of our CRM platform. This is an exciting opportunity to contribute to our company's growth and success by leveraging your project management and analytical skills to drive efficiency through platform utilization and system value.


Responsibilities:

· Data Analysis:

  • Analyze customer data, sales metrics, and CRM system data to identify trends, opportunities, and areas for improvement.
  • Develop and maintain reports and dashboards to provide real-time insights to stakeholders.
  • Participate in data mining and modeling activities to predict customer behavior and identify potential risks.

· Process Improvement:

  • Collaborate with cross-functional teams to gather and document business requirements for CRM enhancements and customizations.
  • Identify and recommend process improvements to streamline CRM workflows and enhance user experience.
  • Develop and implement change management strategies to ensure smooth adoption of new CRM features and functionalities.

· System Optimization:

  • Work with IT and development teams to configure and customize the CRM system to align with business needs.
  • Conduct thorough testing of CRM system changes to ensure data integrity and system functionality.
  • Maintain accurate documentation of CRM configurations, processes, and workflows.

· User Training and Support:

  • Develop and deliver training programs for CRM users to ensure they fully leverage the system's capabilities and best practices.
  • Provide ongoing support to CRM users and address their questions and concerns.

· Stay Informed:

  • Research and stay current on industry trends and best practices in CRM technology and customer relationship management.

Position Requirements:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • 2+ years of experience as a Business Analyst or in a similar role in relation to CRM systems
  • Experience with CRM systems, preferably [specific CRM platform used by the company].
  • Strong understanding of wholesale distribution or similar industry that emphasizes account management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficient in MS Office Suite and data analysis tools (PowerBI or others)

EECO offers a competitive compensation and benefit program. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Retirement Plan Relationship Manager

    1 month ago

    Richmond, United States Hermitage Wealth Management, Inc. Full time

    Company DescriptionHermitage Wealth Management, Inc., an established and growing firm, is seeking to add a Retirement Plan Relationship Manager.A full service comprehensive financial planning and investment advisory firm with a specialization in corporate retirement plan consulting. Due to continued growth, we are seeking a candidate who has the capacity to...

  • Retirement Plan Relationship Manager

    7 days ago

    richmond, United States Hermitage Wealth Management, Inc. Full time

    Company DescriptionHermitage Wealth Management, Inc., an established and growing firm, is seeking to add a Retirement Plan Relationship Manager.A full service comprehensive financial planning and investment advisory firm with a specialization in corporate retirement plan consulting. Due to continued growth, we are seeking a candidate who has the capacity to...

  • Retirement Plan Relationship Manager

    1 week ago

    richmond, United States Hermitage Wealth Management, Inc. Full time

    Company DescriptionHermitage Wealth Management, Inc., an established and growing firm, is seeking to add a Retirement Plan Relationship Manager.A full service comprehensive financial planning and investment advisory firm with a specialization in corporate retirement plan consulting. Due to continued growth, we are seeking a candidate who has the capacity to...

  • Retirement Plan Relationship Manager

    2 weeks ago

    Richmond, VA, United States Hermitage Wealth Management, Inc. Full time

    Company DescriptionHermitage Wealth Management, Inc., an established and growing firm, is seeking to add a Retirement Plan Relationship ManagerA full service comprehensive financial planning and investment advisory firm with a specialization in corporate retirement plan consulting. Due to continued growth, we are seeking a candidate who has the capacity to...

  • IT Customer Relationship Manager

    2 months ago

    Richmond, United States Serigor Inc Full time

    Job Title: IT Customer Relationship Manager (HYBRID)Location: Richmond, VADuration:12+ MonthsJob Description:Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations...

  • IT Customer Relationship Manager

    1 month ago

    richmond, United States Serigor Inc Full time

    Job Title: IT Customer Relationship Manager (HYBRID)Location: Richmond, VADuration:12+ MonthsJob Description:Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations...

  • IT Relationship Manager

    4 weeks ago

    Richmond, California, United States Serigor Inc Full time

    Job Title: IT Customer Relationship ManagerJob Summary:We are seeking a skilled IT Customer Relationship Manager to join our team at Serigor Inc. As a key member of our IT department, you will be responsible for building and maintaining relationships with assigned business partners, managing escalations, and coordinating work to ensure successful delivery of...

  • Client Relationship Manager

    1 month ago

    Richmond, Virginia, United States WayForth LLC Full time

    Job Title: Client Guide ManagerWayForth LLC is seeking a highly motivated and organized Client Guide Manager to join our team. As a Client Guide Manager, you will be responsible for initiating and maintaining communication and relationships with our clients, ensuring the highest level of customer satisfaction is met.Key Responsibilities:Manage and coordinate...

  • Client Relationship Manager for IT Staffing

    4 weeks ago

    Richmond, Virginia, United States Ark Solutions Full time

    Job Title: Client Relationship Manager for IT StaffingAbout the Role:ARK Solutions, Inc. is seeking a Client Relations Manager to support their Sales Department. As a Client Relations Manager, you will be responsible for developing and maintaining strong relationships with assigned clients by providing exceptional customer service and understanding their...

  • Property Administrator, Operations

    4 weeks ago

    Richmond, Virginia, United States Real Property Management Full time

    We are seeking a highly skilled Property Manager to join our team at Real Property Management Richmond Metro. As a Property Manager, you will be responsible for overseeing the day-to-day operations of our properties, ensuring that they are well-maintained and running smoothly.Key Responsibilities:Customer Service: Build and maintain strong relationships with...

  • Client Relationship Manager for IT Staffing Solutions

    4 weeks ago

    Richmond, California, United States Ark Solutions Full time

    About the Role:ARK Solutions, Inc. is seeking a Client Relations Manager to support their Sales Department. As a key member of the team, you will be responsible for developing and maintaining strong relationships with assigned clients, providing exceptional customer service, and understanding their unique needs and requirements.Key Responsibilities:Develop...

  • Client Relationship Manager for Contingent IT Staffing

    11 hours ago

    Richmond, United States Ark Solutions Full time

    ARK Solutions, Inc., is seeking a Client Relations Manager to support their Sales Department. ARK Solutions, Inc. (www.ARKSolutionsinc.com ) is a staffing services provider specializing in IT, Legal and Admin. Staffing. Our clients include some of the Fortune 500 companies, State, Local and Federal Government. Since 2003 ARK Solutions has been nurturing...

  • Customer Service Administrator

    1 month ago

    Richmond, Virginia, United States JBT Full time

    Job SummaryWe are seeking a highly skilled Customer Service Administrator to join our team at JBT Corporation. As a primary aftermarket sales contact, you will be responsible for managing incoming customer e-mails and calls to provide excellent customer service.Key Responsibilities:Act as a primary aftermarket sales contact to all customersManage incoming...

  • Office Administrator

    1 month ago

    Richmond, Virginia, United States Real Property Management Richmond Metro Full time

    Job OverviewThe Office Administrator plays a vital role in supporting the day-to-day operations of our business. This position is responsible for providing administrative support, handling inquiries, and managing key inventory. If you are highly organized, detail-oriented, and possess excellent communication skills, we encourage you to apply.Key...

  • Client Relationship Manager

    11 hours ago

    Richmond, United States Ernest Full time

    For over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people. Ernest is...

  • Customer Relationship Development Specialist

    3 weeks ago

    Richmond, Indiana, United States Angie Witherby Full time

    Customer Relationship Development Specialist OpportunityWe are seeking an experienced and results-driven Customer Relationship Development Specialist to join our dynamic team at Angie Witherby Insurance Agency in Richmond, IN.About Our AgencyOur mission is to provide exceptional insurance and financial services to our clients, helping them manage the risks...

  • Commercial Banking Relationship Manager

    2 weeks ago

    Richmond, California, United States Fulton Bank Full time

    About the RoleFulton Bank seeks a highly skilled Commercial Banking Relationship Manager to join our team. The ideal candidate will have a proven track record of building and maintaining strong relationships with commercial clients, driving business growth, and providing exceptional customer service.Key ResponsibilitiesRelationship Building: Develop and...

  • Customer Relationship Management System Specialist

    4 weeks ago

    Richmond Heights, Virginia, United States Electrical Equipment Company Full time

    Job DescriptionElectrical Equipment Company (EECO) is seeking a skilled Business Applications Professional to help build out the functionality and value of our CRM platform. The ideal candidate will work across departments to understand business needs and develop solutions that drive user adoption and system value.Key Responsibilities:Analyze customer data,...

  • Front Desk Administrator

    4 weeks ago

    Richmond Heights, Virginia, United States myStreet Community Management Full time

    Job DescriptionmyStreet Community Management is seeking a highly skilled and organized Front Desk Administrator to join our team. As the first point of contact for our community members, you will be responsible for providing exceptional customer service and ensuring a positive experience for all visitors.The ideal candidate will have 5 years of...

  • VITA IT Product and Customer Relationship Analyst

    6 months ago

    Richmond, United States Commonwealth of Virginia Full time

    Job Duties The Virginia Information Technologies Agency (VITA) is seeking an Information Technology Product and Customer Relationship Analyst . This position is responsible for leading customers’ understanding of specific IT products, services and governance and analyzing data to improve VITA’s customer experience. The position will collect data on...