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Lead Player Services Representative- Full Time

3 months ago

Biloxi, United States PENN Entertainment Full time

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more

WE LOVE OUR WORK.

Verify all paperwork is accurately completed prior to sending to accounting/audit. Verify funds received and disbursed to other departments. Ensures that all local, state and federal rules and regulations are followed. Maintain security and accountability over all funds, to include chips, coins, cash currency, foreign cash currency and paperwork. Ensures that all company and departmental policies and procedures are followed. Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members. Performs the duties of the Player Services Cashier, Sportbook Writer or Main Bankers when needed. Provides supervision to Player Services Representatives I, II or III. Any and all duties as assigned by your Assistant Shift Manager or above.

BRING US YOUR BEST.

Must be 21 years of age or older. Excellent guest relations and problem-solving skills. Excellent oral and written communication skills. High school diploma/GED; or one to two years customer service-related experience, or equivalent combination of education and experience. Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software. Must have excellent verbal and written communication skills. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Must have knowledge of all office machines and tools (jet sort, coin roller, credit card cash advance systems). 

STAY IN THE GAME. FOLLOW US.