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Player Services Representative III

2 months ago

Biloxi, Mississippi, United States PENN Entertainment Full time

About Us

PENN Entertainment is a leading entertainment company that is changing the way people experience entertainment. We are a dynamic and fast-paced organization that is always looking for talented individuals who share our passion for delivering exceptional customer experiences.

Our Culture

We value diversity, enthusiasm, and a commitment to excellence. Our team members are driven by a desire to help people have more fun and create lasting memories. We offer a supportive and inclusive work environment that fosters career growth and development.

Job Responsibilities

  • Responsible for new player card signups and player card reprints.
  • Responsible for player card pin reset and assists with Penn Play App activation.
  • Enthusiastically supports and promotes superior customer service in accordance with department and company standards.
  • Maintains knowledge of property information and ensures compliance with all regulatory requirements.
  • Notifies leadership of escalated or prevalent guest issues and any apparent suspicious activity.
  • Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.

Cashier Responsibilities

  • Responsible for maintaining knowledge of and enforcing all gaming laws and regulations.