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Player Services Representative III

2 months ago

Biloxi, Mississippi, United States PENN Entertainment Full time

Unlock Your Potential at PENN Entertainment

We're a dynamic company that's changing the face of entertainment. As a Player Services Representative III, you'll be part of a diverse team that's passionate about delivering exceptional customer experiences.

Your Key Responsibilities:

  • Process new player card signups and reprints with accuracy and efficiency.
  • Assist with player card pin resets and promote the use of our Penn Play App, Penn Wallet, and Penn Wallet Deposits.
  • Provide top-notch customer service, ensuring a positive experience for our guests.
  • Maintain knowledge of property information and stay up-to-date on regulatory compliance.
  • Perform other duties as assigned by leadership, ensuring seamless operations.

About the Role:

This role offers a unique blend of customer-facing and operational responsibilities. You'll work closely with our team to ensure that our guests have an exceptional experience, from the moment they step into our properties.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package and comprehensive benefits.
  • The chance to be part of a company that's shaping the future of entertainment.

Join Our Team:

At PENN Entertainment, we're committed to creating a workplace that's inclusive, supportive, and fun. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you.