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Casino Services Associate

2 months ago

Biloxi, Mississippi, United States Landry's Full time
{"title": "Player Services Representative", "description": "Job Summary

We are seeking a highly skilled and customer-focused Player Services Representative to join our team at Landry's. As a key member of our gaming team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience at our casino.

Key Responsibilities
  • Cash Handling and Redemption: Process cash transactions, redeem chips, and manage customer deposits and withdrawals.
  • Marker Issuance and Redemption: Issue and redeem markers, ensuring accurate and timely processing.
  • Customer Service: Provide exceptional service to guests, addressing their needs and concerns in a professional and courteous manner.
  • Account Management: Manage customer accounts, including creating and issuing Players Club cards and promoting the program.
  • Knowledge and Compliance: Maintain up-to-date knowledge of player tracking systems, promotions, events, and general property information, ensuring compliance with regulatory guidelines.
Requirements
  • Experience: Minimum of one year of cash handling experience.
  • Skills: Ability to operate a computer terminal, communicate effectively with the public, and possess solid decision-making, organization, and interpersonal skills.
  • Education: High school diploma or equivalent required.
What We Offer
  • Competitive Pay: $13.25 per hour.
  • Benefits: Multiple benefit plans, paid time off, 401K, and opportunities for advancement.
  • Work Environment: Positive and respectful work environment where diversity is valued.
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