Customer Service Representative

6 days ago


Biloxi, Mississippi, United States Clearwave Communications Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional customer service through phone, email, and chat interactions
  • Resolve customer complaints and concerns in a fair and timely manner
  • Upsell and cross-sell services to customers as opportunities arise
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience in a call center or retail environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards

What We Offer:

  • Competitive hourly rate and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment

About Us:

Clearwave Communications is a leading provider of broadband services, dedicated to delivering exceptional customer experiences and building strong relationships with our customers and communities. We are committed to fostering a culture of innovation, teamwork, and customer-centricity, and we are seeking like-minded individuals to join our team.



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