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Office Assistant

3 months ago

Charlotte, United States Heroes Lawn Care of Southeast Charlotte Full time

We're searching for a diligent office assistant to provide administrative support. You’ll be responsible for responding to all complaints and questions in a friendly and timely manner, implementing office standards to streamline our processes, scheduling appointments, and company trips, ordering office equipment, and marketing our brand through community events and print and digital mediums. Applicants should be extremely thorough, possess excellent communication skills, and have some background in customer service. Send us your resume today to become part of the team


Bonus: Commissions/Profit Sharing paid out for daily/weekly/monthly production goals

Compensation:

$14 - $15.50 hourly

Responsibilities:
  • Increase productivity by creating record-keeping procedures for customer data filing systems
  • Help build online marketing, brochures, email campaigns, etc. that highlight our services
  • Answer phone calls and emails to act as a liaison between clients and staff members to improve customer retention and referral rates
  • Generate status reports as requested so the team is informed with progress reports
  • Work within Real Green, our CRM tool, for tracking customer entries. Assist customers and technicians in entering and fixing this information.
  • Work with Real Green experts on any questions that come up.
  • Assist with hiring and screening candidates
Qualifications:
  • Display excellent written, problem-solving, and verbal communication skills
  • History of being deadline-driven and extremely organized
  • Customer service experience in our industry is preferred
  • High school diploma or GED required, some college experience preferred
  • Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues
About Company

Heroes Lawn Care offers professional-grade services for your home or business from fertilization to irrigation as well as pet waste removal. We offer our customers eco-conscious lawn conservation powered by innovative technology, including AI-driven water management and LawnBot, which offers customers real-time estimates directly from our website.