IT Help Desk Specialist

1 month ago


New York, United States City of New York Full time

The New York County District Attorney’s Office (DANY) has an opening for an IT Help Desk Specialist in its IT Department. In this position the Specialist is responsible for providing prompt and efficient technical support with varying degrees of complexity for all levels of DANY staff.

Responsibilities include but are not limited to:

-Perform high-level triage of computer and applications related problems to assign to proper unit or specialist.
-Act as resource to technicians and first line support telephone operators.
-Assist users with preliminary identification of computer and application related issues.
-Perform in a high-volume IT Help Desk call center, with a high degree of professionalism.
-Escalate issues as required and ensure a timely distribution of information within the organization to expedite resolutions.
-Follow the client support guidelines as outlined by supervisor.
-Maintain support documentation as needed.
-Move computer equipment.
-Install, configure, and troubleshoot computer hardware and software.
-Accurately maintains Unit's call center tracking system ensuring that calls are entered accurately and in a timely fashion.
-Troubleshoot both PC and Mac hardware and software.
-Perform other related duties and tasks as assigned.

In addition to the Minimum Qualification Requirements, candidates must possess the following:

-Minimum two - four years of relevant experience in supporting users.

Preferred Requirements/Skills:

-Bachelor's degree or Associate's degree strongly preferred with relevant years of experience and/or training.
-Additional technical training a plus.
-Knowledge of iManage.
-Strong technical background in computer hardware and software, and troubleshooting.
-Knowledge of both PC and Mac hardware and software.
-Proficient in Microsoft Office products (including Windows 10,11 and Office ), with the ability to quickly learn and incorporate new releases and updates.
-Excellent interpersonal, organizational, and communication skills.
-Ability to assist users with application related questions and issues.
-Ability to follow directions and apply proper policies, procedures, and guidelines.
-Strong attention to detail and high concern for data accuracy.
-Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment.
-Ability to multi-task in a fast-paced environment, prioritize among competing needs, and respond quickly to requests for information.
-Ability to interact with all levels of staff and vendors.

How to Apply:

-Apply with a Cover Letter and Resume.

Hours/Shift:

-Monday – Friday, from 9:00 am – 5:00 pm.



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