IT Support Specialist

3 weeks ago

New York, United States ProTek IT Solutions Full time

We are a IT Managed Service Provider seeking a skilled IT Support Specialist. Our clients are small to medium-sized businesses throughout the US. Work is primarily performed remotely; however, some onsite client visits are occasionally required.

We service hundreds of businesses, all with varying needs. From help desk to server setups and management, networking, cloud solutions, etc. This position will be working with a multitude of customers to ensure that their IT infrastructure is running optimally and making recommendations for upgrades.

Only applicants with MSP experience will be considered. The ability to research and study new IT technologies rapidly is a must. Applicants must be able to pick up basic work immediately and handle client needs. More advanced training and assistance is provided by our Senior Engineers as long as the core skills are in place.

MINIMUM JOB REQUIREMENTS: Experienced and proficient in setting up and maintaining Windows Server, Active Directory and Hyper-V. Proficient at AD Group Policy setup. Proficient with Public DNS configurations. Experienced with setting up Hardware RAID configurations and troubleshooting them. Highly skilled in network troubleshooting. Requires a strong grasp of Layer 1-7 networking. Able to implement more advanced firewall features such as Static Routes, WAN Failover, NAT Policies, Firewall Rules, etc. Able to fix computer/server hardware/software situations/infected computers. Hardware experience – able to build computers and servers, replace components, etc. Proficient with Office 365 and/or Google Apps for Business. Has experience in setting up and troubleshooting business-grade firewalls, switches, routers, and APs. Proficient with e-mail setup, POP, IMAP, Exchange, Outlook. Very familiar with backup technologies for Windows Servers and workstations. Comfortable with customer interaction. Able to calmly and patiently handle stressful customer IT situations and walk them through handlings, keep them updated on issues and outages, and follow through to ensure customers are happy and issues are fully resolved.

ADDITIONAL USEFUL FIELDS: Linux server administration WAN DRAAS Replication AWS IT Administration Azure IT Administration Advanced Networking Cisco/Sonicwall/Juniper VOIP Phone System Setups Mac specialist VMware Setups

Ideally looking for someone to work out of our Clearwater, FL office, however partial telecommuting is an option for the right candidate.

We will also consider fully remote candidates if they are experienced in all of the above with current MSP experience so they can hit the ground running.

We offer competitive compensation based on skill and experience, PTO, paid holidays, health insurance as well as opportunities for advancement and professional growth.

About ProTek IT Solutions: ProTek IT Solutions has been providing high-end IT consulting services to mid-sized companies since 2007. With employees on the East and West coasts, we have clients spanning the US and primarily provide remote support services. We have steadily grown every year since the company's inception, and we are looking to bring on several skilled IT Support Specialists to help with our ever-expanding client base. We have positions available for help desk technicians as well as highly skilled IT professionals focusing on solution engineering and implementation services.

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