Hospital Automation Network Solutions Specialist

2 months ago

Allentown, United States Sound United Full time

Job Summary

The Hospital Automation Network Solution Specialist is responsible for providing troubleshooting, training and technical support for Masimo customers within their regional area, occasional travel to other regions, and remote support. Primary duties involve working on Proof of Concepts, key account support and further enhancing hospital automation solutions within key accounts. When scheduling permits, you may also perform installation of the company's network based patient monitoring and other systems using LAN/WAN, WLAN and VLAN topologies in various hospital environments. 

Duties & Responsibilities

Assist in presales proof-of-concept (POC) activities Implement service sales strategies; Assists with product sales and proposals as requested; Identify potential Customer training issues and propose solutions; Be the customer advocate for all matters involving Service for Hospital Automation Solutions; Provides entire supplied system technical expertise and participates in technical training; Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved; Supporting/troubleshooting system problems; Receive and respond to telephone calls and emails from key accounts and end users; Document all complaints and failures per the Masimo Quality System; Initiate repair/replacement of failed and/or defective products; Convey information from the field regarding product suggestions, improvements and enhancements to Product Marketing; Plans and implements the installation of networked based systems. Works with the clinical team to install and test systems; Responsible for project installation recommendations and planning, quote recommendation and analysis, wireless site surveys, and WLAN/LAN performance evaluation; Has a complete and thorough knowledge of the product and contributes to the development of new concepts, theories and principles to enhance existing and new product design; Conducts Biomed/IT training on Masimo systems; Works on multifaceted problems that may require new and creative thinking to complete the project; Utilizes good judgment within broad policies and practices to complete established goals and maintains flexibility to allow changes; Acts in a leadership role as a principal technical customer contact and may interface with all levels of company and customer staff and management; Function as an additional resource to the Tech Support team as needed for systems assistance; Able and willing to work in hospital environments Must be able to and available for frequent domestic and local travel; sometimes with little notice for key account support Must be available for occasional international travel During travel, must be able to lift up to 45 pounds of tools and equipment;

Minimum Qualifications

Three or more years of Enterprise network experience; Extensive knowledge of networking using TCP/IP protocol in an Enterprise environment; In depth knowledge of IEEE 802.11 wireless standards; Experience with wireless site surveys; Experience with spectrum analysis; In depth knowledge of networking terms and concepts; Excellent networked systems troubleshooting skills; Working knowledge of VPN configurations and use; Established self-starter with excellent analytical and problem solving skills; Strong ‘hands-on’ skills, with ability to perform detail-oriented work with high degree of accuracy; Knowledge of Microsoft Windows operating systems; Ability to communicate technical ideas clearly to both technical and non-technical audiences; Excellent and effective oral and written communication skills; Excellent multi-tasking capabilities; Demonstrated technical writing ability with good organizational skills; Flexible and able to ‘change gears’ to accomplish goals;

Preferred Qualifications

Five or more years of Enterprise network experience; Experience with AirMagnet, Ekahau or other site survey software; Knowledge of Linux operating systems; Understanding of medical terms and concepts; Medical or biomedical experience;


Education

CCNA or equivalent is preferred. CWNA or equivalent is preferred.

Physical requirements/Work Environment

This position primarily works in hospital and hospital-like environments, including, but not limited to, patient rooms, data centers, etc. It requires frequent sitting, standing, walking and lifting. Team members must be able to lift up to 50 lbs. Daily use of a computer and other computing and digital devices is required. May stand or sit for extended periods when installing, configuring, and troubleshooting systems, facilitating meetings or walking in the facilities. Frequent local and domestic travel is necessary, so the ability to operate a motor vehicle and maintain a valid Driver’s license is required. Occasional international travel is necessary, so the possession of or ability to obtain a valid passport is required.

The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.

  • Industrial Automation Specialist

    1 week ago

    Allentown, Pennsylvania, United States Chart Industries Full time

    Industrial Automation SpecialistCompany: Chart IndustriesLocation: Allentown, PA, United StatesDriving Innovation in Cryogenic SolutionsChart Industries is at the forefront of designing and manufacturing advanced cryogenic systems, reflecting our commitment to excellence in every endeavor. As a leader in the field, we embrace challenges and deliver...

  • Automation Commissioning Specialist

    1 week ago

    Allentown, Pennsylvania, United States Grantek Systems Integration Full time

    Job OverviewJoin a leading provider of integrated automation solutions.Grantek Systems Integration is at the forefront of smart manufacturing and industrial information solutions, collaborating with some of the most respected brands globally. Our commitment to innovation and excellence empowers our team to tackle complex challenges in the manufacturing...

  • Automation Systems Specialist

    1 week ago

    Allentown, Pennsylvania, United States FLSmidth & Co. AS Full time

    Are you passionate about contributing to a sustainable future through innovative technology? At FLSmidth, we are dedicated to addressing the climate challenge with our ambitious initiative, MissionZero, aimed at enabling our clients to achieve zero emissions in cement production. The automation solutions we provide are essential to this mission, allowing...

  • Network Engineer

    2 months ago

    Allentown, United States Pivotal Solutions Full time

    A bachelor’s degree in business/information systems or computer science. More than 5 years of experience in IT Networking, with proven experience designing, building, and managing Cisco environments (switching, routing, security). More than 3 years of experience in supporting a production environment. More than 3 years of experience in supporting a...

  • Manufacturing Automation Technician

    11 hours ago

    Allentown, Pennsylvania, United States Grantek Systems Integration Full time

    Job Description**About Grantek Systems Integration**Grantek Systems Integration is a leading provider of integrated automation, smart manufacturing, and industrial information solutions. Our clients are some of the world's most respected Fortune 100 companies and recognized consumer brands.**Job Summary**We are seeking a highly skilled Automation Systems...

  • Controls Automation Specialist

    1 week ago

    Allentown, Pennsylvania, United States DSJ Global Full time

    A prominent player in the Building Materials sector is in search of a Controls Automation Specialist to enhance operations within their facilities by consistently identifying avenues for enhancement. In this role, you will take proactive measures to refine processes and production techniques to effectively meet client expectations.Key Responsibilities:Assist...

  • Controls Automation Specialist

    3 days ago

    Allentown, Pennsylvania, United States DSJ Global Full time

    A prominent player in the Building Materials sector is on the lookout for a Controls Automation Specialist to enhance operations in their facilities by consistently pinpointing areas for enhancement. In this role, you will take the initiative to refine processes and production techniques to better align with customer expectations.Key Responsibilities:Assist...

  • RPA Solutions Analyst

    1 week ago

    Allentown, Pennsylvania, United States Techgene Solutions LLC Full time

    Job OverviewPosition: RPA Business AnalystCompany: Techgene Solutions LLCEmployment Type: ContractProject Duration: Long-termKey ResponsibilitiesRequirements Analysis Collaborate with business stakeholders to gather and document their automation needs. Conduct in-depth analysis of current business workflows to pinpoint automation opportunities and...

  • IT Training Specialist

    5 hours ago

    Allentown, Pennsylvania, United States St. Luke's Hospital Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Training Specialist to join our team at St. Luke's Hospital. As an IT Training Specialist, you will be responsible for providing successful IT software training and IT support to a diversified audience for our major Healthcare Network's/IT Department's electronic healthcare record system.Key...

  • Automation Engineer

    1 month ago

    Allentown, United States Coalesce Management Consulting Full time

    About the Job: We are looking for a skilled SCADA Automation Engineer to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining SCADA (Supervisory Control and Data Acquisition) systems. This role involves ensuring the efficient and reliable operation of automation systems used in various industrial processes.Key...

  • Automation Engineer

    4 weeks ago

    Allentown, United States Coalesce Management Consulting Full time

    About the Job: We are looking for a skilled SCADA Automation Engineer to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining SCADA (Supervisory Control and Data Acquisition) systems. This role involves ensuring the efficient and reliable operation of automation systems used in various industrial processes.Key...

  • RPA Solutions Analyst

    1 week ago

    Allentown, Pennsylvania, United States Techgene Solutions LLC Full time

    Job OverviewPosition: RPA Business AnalystCompany: Techgene Solutions LLCEmployment Type: ContractContract Length: Long-termKey ResponsibilitiesRequirements Analysis Engage with business stakeholders to gather and document their automation needs. Perform comprehensive evaluations of current business workflows to pinpoint automation opportunities and...

  • Network Engineer

    1 month ago

    Allentown, United States Match Point Solutions Full time

    Job DescriptionJob DescriptionMatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK,...

  • Network Engineer

    3 weeks ago

    Allentown, United States Robert Half Full time

    100% ONSITE IN ALLENTOWN, PA Responsibilities- Provide SME support for Cisco network environment (LAN, WAN, wireless and network security).- Manage network equipment and technology tools.- Perform analysis of network needs and contribute to design of network architecture, integration, and installation.- Monitor performance and maintain systems according to...

  • Network Engineer

    3 weeks ago

    Allentown, United States Robert Half Full time

    100% ONSITE IN ALLENTOWN, PA Responsibilities- Provide SME support for Cisco network environment (LAN, WAN, wireless and network security).- Manage network equipment and technology tools.- Perform analysis of network needs and contribute to design of network architecture, integration, and installation.- Monitor performance and maintain systems according to...

  • Network Administrator Allentown

    2 weeks ago

    Allentown, United States Robert Half Full time

    DescriptionRobert Half is hiring Network Administrator for our client in Allentown, Pennsylvania. This role offers a contract to hire employment opportunity and entails working on Cisco network environment, managing network equipment, designing network architecture, and maintaining systems according to requirements.Responsibilities• Providing SME support...

  • Network Senior Internal Auditor

    2 months ago

    Allentown, United States St. Luke's Hospital Full time

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...

  • Financial Support Specialist

    1 week ago

    Allentown, Pennsylvania, United States St. Luke's Hospital Full time

    St. Luke's Hospital Financial Support Specialist Job DescriptionThe Financial Support Specialist at St. Luke's Hospital plays a crucial role in guiding patients through their financial inquiries related to healthcare services. This position entails analyzing scheduled treatments, clarifying financial responsibilities, and identifying suitable payment...

  • Network Administrator

    2 months ago

    Allentown, United States Robert Half Full time

    Robert Half is hiring Network Administrator for our client in Allentown, Pennsylvania. This role offers a contract to hire employment opportunity and entails working on Cisco network environment, managing network equipment, designing network architecture, and maintaining systems according to requirements.Responsibilities:• Providing SME support for our...

  • Network Administrator

    2 months ago

    Allentown, United States Robert Half Full time

    Robert Half is hiring Network Administrator for our client in Allentown, Pennsylvania. This role offers a contract to hire employment opportunity and entails working on Cisco network environment, managing network equipment, designing network architecture, and maintaining systems according to requirements.Responsibilities:• Providing SME support for our...