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Help Desk Analyst/Systems Admin Lead

4 months ago

Colorado Springs, United States Deloitte Full time

Position Summary

Are you looking to elevate your cyber career? Your technical skills? Your opportunity for growth? Deloitte’s Government and Public Services Cyber Practice (GPS Cyber Practice) is the place for you Our GPS Cyber Practice helps organizations create a cyber minded culture and become stronger, faster, and more innovative. You will become part of a team that advises, implements, and manages solutions across five verticals: Strategy, Defense and Response; Identity; Infrastructure; Data; and Application Security. Our dynamic team offers opportunities to work with cutting-edge cyber security tools, and grow both vertically and horizontally at an accelerated rate. Join our cyber team and elevate your career.

Recruiting for this position will end of Aug 29, 2024

Work you’ll do :

Field incoming help requests from end users. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Perform preliminary troubleshooting and either resolve or escalate to next tier level. May oversee the efforts of less junior staff and/or be responsible for the efforts of all staff assigned to a specific job

The team

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of more than 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. 

At Deloitte, we believe cyber is about starting things—not stopping them—and enabling the freedom to create a more secure future. Our Cyber Application Security team advises federal clients on integrating security activities throughout the software development lifecycle to enable the design, build, and deployment of secure applications. Our team focuses on concept and requirements, design and development, verification, production and maintenance, and retirement. If you’re seeking a career in vulnerability management, quality assurance, or GRC tools, then Application Security at Deloitte is the offering for you.

Qualifications  

Required : 

MA/MS degree Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Active Top Secret clearance with SCI eligibility required 10+ years of hardware and software support Excellent written and oral communication, customer service, and time and project management skills Familiarity with common ticketing systems and service desk software for efficient incident tracking and management

Preferred:

Prior professional services or federal consulting experience Certifications (e.g., CompTIA Security+, CEH, CISSP) For individuals assigned and/or hired to work in Colorado, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,658 to $ 179,431.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Information for applicants with a need for accommodation: Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.