Help Desk Specialist

1 month ago

Colorado Springs, United States S2 Technologies Full time

Client Service Technician - Help Desk Support

S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk Specialist you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and shared devices, firmware, and software, local and network logical objects/structures on PSFB unclassified and classified, wired and wireless, and local and virtual private network (VPN) networks. This includes but is not limited to troubleshooting/installing from the communication to the end device. The qualified candidate shall perform the following tasks:

Experience/Responsibilities:

  • Possess 3 years of Helpdesk Support Experience.
  • Basic understanding of networking, including OSI model concepts, basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).
  • Experience involving the receipt, installation, configuration, connection, management, maintenance, reconnection, replacement, upgrading, updating, investigation, troubleshooting, repair, verification of proper operation, and uninstallation/removal of approved end-user and shared devices.
  • Experience with two or more of the following; desktop computers, laptop computers, tablets, smart-phones, Voice-over-Internet Protocol (VoIP) and analog/digital telephones, printers, scanners, multi-function devices (MFDs)/multi-function printers (MFPs), digital senders, TACLANES (encryption devices), VDI clients peripheral and component equipment
  • firmware and software, and local and network logical objects/structures
  • Computer accounts, user accounts, group accounts, electronic mail (e-mail) accounts, and associated structures, shared network resources, websites, public key infrastructure (PKI) certificates, and credentials
  • Understand and adhere to the Standard Operating Procedures (SOP) of the organization, and adhere to all site-specific policies and procedures.
  • Accurately document all customer contact via the Ticketing system to include detailed issues reported and provide ticket updates, through incident resolution.
  • Monitor all network capabilities, functions, and performance utilizing means as provided customers such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources, and create trouble tickets on all issues observed.
  • Ability to work in a fast-paced environment.
  • Ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine the root cause of the problem.

Education:

  • BA/BS preferred

Certifications:

  • IAT Level II

Security Clearance:

  • Secret Clearance Required

Other Position Requirements:

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, sexual orientation, gender identity, physical or mental disability, protected veterans status, or any other status protected by the laws or regulations in the locations where we operate.

  • Help Desk Specialist

    4 weeks ago

    Colorado Springs, United States System Soft Technologies Full time

    IT Service DeskHelp Desk Technician City of Colorado SpringsOnsiteThe Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals and core services are available and operational to provide a quality customer experience at all times. They document and...

  • Help Desk Specialist

    4 weeks ago

    Colorado Springs, United States System Soft Technologies Full time

    IT Service DeskHelp Desk Technician City of Colorado SpringsOnsiteThe Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals and core services are available and operational to provide a quality customer experience at all times. They document and...

  • Help Desk Specialist, Tier 1

    1 month ago

    Colorado Springs, United States Community Bible Study Full time

    Job DescriptionJob DescriptionSalary: $17.00 - $22.00Position:         Help Desk Specialist, Tier 1   About Community Bible StudyCommunity Bible Study (CBS) is an interdenominational Bible study for the community. We offer a wide range of courses in classes around the world, with over 1.1 million participants in 110 countries, 88 languages (and...

  • Help Desk Specialist

    3 weeks ago

    Colorado Springs, United States Apex Systems Full time

    OPPORTUNITY REQURIES SHIFT WORK 12a - 7aCANDIDATES MUST HAVE AN ACTIVE SECRET SECURITY CLEARANCE OF HIGHER TO BE CONSIDERED FOR THE ROLEMust have skills/experience/certs and/or technologies: • Associates degree in Information Technology Computer Science or equivalent 2 – 3 Years of relevant experience • Certifications desired: A+, Network+ ...

  • Help Desk Specialist

    3 weeks ago

    Colorado Springs, United States Apex Systems Full time

    OPPORTUNITY REQURIES SHIFT WORK 12a - 7aCANDIDATES MUST HAVE AN ACTIVE SECRET SECURITY CLEARANCE OF HIGHER TO BE CONSIDERED FOR THE ROLEMust have skills/experience/certs and/or technologies: • Associates degree in Information Technology Computer Science or equivalent 2 – 3 Years of relevant experience • Certifications desired: A+, Network+ ...

  • Help Desk Technician

    2 months ago

    Colorado Springs, United States Kavaliro Full time

    Position Title: Help Desk TechnicianStatus: contract to hire (converts to FTE after 90 days)Pay: $25/hr. per hourLocation: Colorado Springs, CO (onsite)Polished and professional demeanor and presentation1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates)1-3 years of supporting Microsoft Office productsJob DescriptionOur...

  • Help Desk Technician

    3 months ago

    Colorado Springs, United States Kavaliro Full time

    Position Title: Help Desk TechnicianStatus: contract to hire (converts to FTE after 90 days)Pay: $25/hr. per hourLocation: Colorado Springs, CO (onsite)Polished and professional demeanor and presentation1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates)1-3 years of supporting Microsoft Office productsJob DescriptionOur...

  • Help Desk Technician

    3 days ago

    Colorado Springs, United States Kavaliro Full time

    Position Title: Help Desk TechnicianStatus: contract to hire (converts to FTE after 90 days)Pay: $24/hr. per hourLocation: Colorado Springs, CO (onsite)Polished and professional demeanor and presentation1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates)1-3 years of supporting Microsoft Office productsJob DescriptionOur...

  • Help Desk Technician

    1 week ago

    Colorado Springs, United States Kavaliro Full time

    Position Title: Help Desk TechnicianStatus: contract to hire (converts to FTE after 90 days)Pay: $24/hr. per hourLocation: Colorado Springs, CO (onsite)Polished and professional demeanor and presentation1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates)1-3 years of supporting Microsoft Office productsJob DescriptionOur...

  • Help Desk Analyst

    4 weeks ago

    Colorado Springs, United States System Soft Technologies Full time

    IT Service DeskHelp Desk TechnicianPay: $21-28.50 Per Hour Range. Cannot exceed Rate Range. City of Colorado SpringsOnsiteThe Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals and core services are available and operational to provide a...

  • Help Desk Analyst

    3 weeks ago

    Colorado Springs, United States System Soft Technologies Full time

    IT Service DeskHelp Desk TechnicianPay: $21-28.50 Per Hour Range. Cannot exceed Rate Range. City of Colorado SpringsOnsiteThe Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals and core services are available and operational to provide a...

  • Help Desk Specialist

    15 hours ago

    Colorado Springs, United States CompQsoft Full time

    About CompQsoft Founded in 1997, CompQsoft operates for Federal partner with over two decades of experience, specializing in providing IT services and systems integration solutions. Catering to both commercial and government clients, the company is dedicated to helping them achieve their technical and organizational objectives.  At CompQsoft, we diverge...

  • Help Desk Specialist

    2 days ago

    Colorado Springs, United States CompQsoft Full time

    About CompQsoft Founded in 1997, CompQsoft operates for Federal partner with over two decades of experience, specializing in providing IT services and systems integration solutions. Catering to both commercial and government clients, the company is dedicated to helping them achieve their technical and organizational objectives.  At CompQsoft, we diverge...

  • IT Help Desk Technician

    4 weeks ago

    Colorado Springs, United States The Challenger Group Inc. Full time

    Job DescriptionJob DescriptionDiscover an exceptional career path at Challenger Group Support, LLC, and its parent company, The Challenger Group, Inc., one of the largest locally owned and operated homebuilders, land developers, and multi-family developers in Colorado Springs, Colorado. At Challenger Group Support, LLC we are energetic and passionate about...

  • Help Desk Specialist

    4 weeks ago

    Colorado Springs, United States OSAAVA Services Full time

    Job DescriptionJob DescriptionPosition Description:•        Providing analytical techniques and procedures in support of clients, systems, and networks and consult with users to determine hardware, software, and system functionality.•        Providing overall network, user, and systems support and will be identify, prioritize, and resolve...

  • Help Desk Specialist

    1 week ago

    Colorado Springs, United States OSAAVA Services Full time

    Job DescriptionJob DescriptionPosition Description:• Providing analytical techniques and procedures in support of clients, systems, and networks and consult with users to determine hardware, software, and system functionality.• Providing overall network, user, and systems support and will be identify, prioritize, and resolve reported issues and problems,...

  • Help Desk/Desktop Specialist

    2 months ago

    Colorado Springs, United States KLH Consulting, Inc. Full time

    Job DescriptionJob Description Summary:The Help Desk/ Desktop Specialist is the firm’s first contact to our end users.We are searching for an upbeat IT Specialist with excellent customer service skills to provide technical support in an efficient and accurate manner.This position must possess strong technical knowledge and be able to communicate...

  • Help Desk Specialist

    4 weeks ago

    Colorado Springs, United States OSAAVA Services Full time

    Job DescriptionJob DescriptionPosition Description:•        Providing analytical techniques and procedures in support of clients, systems, and networks and consult with users to determine hardware, software, and system functionality.•        Providing overall network, user, and systems support and will be identify, prioritize, and resolve...

  • Help Desk Specialist

    1 week ago

    Colorado Springs, United States OSAAVA Services Full time

    Job DescriptionJob DescriptionPosition Description:• Providing analytical techniques and procedures in support of clients, systems, and networks and consult with users to determine hardware, software, and system functionality.• Providing overall network, user, and systems support and will be identify, prioritize, and resolve reported issues and problems,...

  • Help Desk Technician

    1 month ago

    Colorado Springs, United States SNI Companies dba SNI Technology Full time

    Help Desk TechnicianLocation:Onsite - Colorado Springs, CO Job Pay Range:$20.00-$22.00 per hour Job Summary: As a member of the Information Systems team, this role will be the first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and all applications Perform required installs, configurations, and maintenance of applications on...