Help Desk Technician

3 weeks ago

Colorado Springs, United States INFINITY SYSTEMS ENGINEERING LLC Full time $110,000 - $125,000
Job DescriptionJob Description

Infinity’s niche in the aerospace and defense industry is specialized solutions that help bridge the gap between space and ground. This is no small task, and we owe our success to our team who help us fulfill our mission; to match people with their legacies for betterment of the world. There is always a place at Infinity for a motivated, capable individual seeking a career to better the world. We prioritize supporting our team through exceptional benefits, work-life balance, and structured career development. At Infinity, WE ARE MORE – now, come be more with us

Forward Help Desk Technician - TAPM

Full Time

Regional SATCOM Support Center (RSSC) – West

Peterson AFB, Colorado & Schriever SFB, Colorado

Primary Responsibilities

  • Support the technical efforts for the Protected Band Cell at the Regional SATCOM Support Center (RSSC) West; the team plays a crucial role in ensuring the smooth operations of the Mission Planning Element (MPE) and associated hardware and software.
  • As a Help Desk Technician, your role in the RSSC's on-site support for the Mission Planning Element (MPE) and Mission Planning Subsystem (MPSS) hardware and software is crucial. Your hands-on involvement in providing immediate technical assistance when needed is a testament to your preparedness and capability to handle the demands of this job.
  • Your commitment to the role of Level 1 maintenance and associated preventive maintenance for the AN/TSCA 154, AEHF Secure Mobile Anti-jam Reliable Tactical Terminal (ASMART-T) at all four RSSC locations is crucial. Your dedication ensures the reliability and functionality of this equipment, which is vital for our operations.
  • As a Help Desk Technician, you will Provide operational planning support, troubleshoot issues RSSC Planners have while using MPE software, and assist in resolving mission requirements and communication plan issues when present due to complex satellite access requests (SAR).
  • As you interface with all RSSCs, remember that your support extends to users worldwide, making you an integral part of our global operations and a key player in our collaborative efforts. Your role directly impacts our ability to provide reliable and secure communication services to our global users.
  • Conducts configuration management for the local RSSC MPE RM databases and supports RM distribution operations through the organic MPE functions of CAM, CAM-D, and Mission Operations Data Capture, as well as other contingency means if necessary.
  • Acts as primary System Administrator for the Protected Band Cell Mission Planning Software Suite. The System Administrator performs general housekeeping tasks such as managing user logins, resetting accounts, changing passwords and hardware, and monitoring/managing logs. Installation, operations, and maintenance of Commercial the Shelf (COTS) and Mission-specific software will ensure the RSSCs are compliant and utilize only the latest/approved software increments and virus protection updates distributed through the Enhanced Technical Information Management System (ETIMS).
  • Supports the centrally managed resource allocation functions (e.g., Rapid Adaptive Planning (RAP), Allocated Resource Manager (ARM), etc.) necessary for the RSSC to meet its designated mission.
  • Provides appropriate OS and Database Administrative functions, including scenario database cleanup, archival, unlocking, and restoration. Configures COTS to perform automatic nightly backup and verifies recovery and backup functions are performed.
  • Per requirements, coordinates the delivery of new equipment and the disposition of legacy equipment.
  • Support RSSC personnel in MPE-related meetings, i.e., Deficiency Review Boards, MPE Working Group, etc.
  • Develop technical solutions to mission planning of requests resulting in satellite allocation of resources. Assist users with troubleshooting and live resource queries.
  • Perform necessary Virtual Private Network (VPN) updates and maintenance, coordinating with the vendor and the local communications squadron regarding connection issues.

Minimum Qualifications:

  • 3-6 years of Milstar/AEHF experience
  • 2 years of System Administrator experience
  • Current Security+ Certification (8570 compliance)

Preferred Qualifications:

  • Experience with Oracle and Structured Query Language (SQL)
  • Database Configuration Management skills
  • CISCO VPN knowledge

Education/Experience:

  • Bachelor's Degree or 3-6 years of prior relevant experience.

Clearance Requirement:

  • Top Secret clearance with SCI Eligibility
  • U.S. Citizen

Infinity Benefits

 

  • Great Company Culture. Infinity firmly believes that our success is due to the happiness and personal satisfaction of our employees. 

  • Health Benefits. 100% Company Paid Medical and Dental for you AND your family. 

  • Work that Stays at Work. Genuine work/life balance and flexibility. We know our employees have lives outside of work and we support you in living them 


  • Rest and Relaxation.  Three weeks' Vacation – Front Loaded on the day you start, and we pay for you to go on our company reward trip (ask us about this)

  • Health and Wellness. We offer 48 hours of sick leave, in addition to your Vacation, as well as Flex-Spending options (Medical and Dependent Care) 

  • Prepare for the Future. 401(k) company contribution, with free professional financial planning advisors 

  • Education and Professional Training Reimbursement.  We support our employees career aspirations and growth 

  • Profit Sharing Plan.  Infinity’s success is due to our employees. Eligible employees are able to participate in our Profit-Sharing Plan. 

  • And more 

 


U.S. Citizenship is required.

EOE including disability/vet


Position Expected to close 9-13-24

To learn more about our company and benefits, please visit: Infinity Careers


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