Client Account Coordinator

2 months ago

Irving, United States Epsilon Full time

Job Description

Responsibilities:

Understands the client’s business, strategic goals, and competitive landscape and utilize that knowledge to establish credibility with the client(s) Develops and maintains relationships with client(s) at appropriate levels through proactive and value-added daily contact Point of contact for the client; represents the client interests Consistently strengthens and adds value to the client relationships Provides support for the revenue growth and financial management processes for assigned client account(s) including:Revenue forecasting and trackingRevenue recognition and reportingSupports the Invoicing/Billing processPartners with Functional teams to estimate staffing and scoping for new revenue opportunitiesCaptures/validates scope and product/service details using inputs from internal team members to generate work and pricing estimatesContributes to/drives SOW and Change Order and routing for legal and business/finance approvalsAssists with Contracting (working with internal Legal and Pricing teams) Leverage knowledge of Epsilon products, services, and capabilities to provide recommendations and solutions to clients Possess business-level understanding of all contracted work Collaborates with other Epsilon business functions Track and route activities needed to ensure proper approvals are obtained and appropriate team members are updated as required Prepares well-organized, clear, and concise internal and external communications Responsible for alerting Account Leadership of any significance client changes or barriers that impact budget and/or timelines Understand and assist in managing client compliance requirements

Knowledge & Skills :

Able to multi-task Research and understand the current marketing landscape Capable of seeing the big picture but able to dissect it into manageable pieces when necessary Able to work collaboratively with all stakeholders and influence results Build effective relationships that drive results Acquires knowledge of marketing technologies; industry knowledge, and Epsilon capabilities Able to identify and understand client challenges, offer solutions/recommendations and escalate to Account Leadership when appropriate Able to adapt to changing expectations and timelines Good organizational skills and time management Strong communication skills Demonstrates resourcefulness Able to work in a team or independently with minimal supervision as needed Proficient with Microsoft Office Suite products

Experience:

Requires 0-18 months of related experience Work experience in an office setting and in a team environment is preferred

Education:

Bachelor’s degree (or above) Completion of classes in business management, marketing, accounting/finance are a bonus

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