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Client Relations Coordinator

2 months ago

Irving, Texas, United States Hazel Health, Inc. Full time

Customer Support Coordinator (10am-7pm) Spanish Fluency Required

About Hazel Health:

Hazel Health is a leader in school-based telehealth, established to tackle healthcare access disparities and ensure that every child receives essential quality care.

Utilizing advanced digital health technology, we deliver on-demand physical and mental health services to millions of students across various school districts.

Our Mission:
Hazel Health is at the forefront of the growing importance of telehealth services for children.

As we expand in response to the national demand for equitable and secure virtual healthcare access, this is an exciting opportunity to be part of our growth.

Position Overview:

Role: Customer Support Coordinator

Location: Remote

Key Responsibilities:

- Engage in inbound and outbound communication with parents, schools, and stakeholders
  • Assist with account setup and troubleshooting
  • Address concerns related to health services
  • Guide parents through consent form completion
  • Correct student information discrepancies
  • Provide information on costs and insurance
  • Resolve technical and equipment issues
  • Perform timely data entry for service efficiency
  • Support various internal teams
  • Respond to inquiries and relay information effectively
  • Facilitate communication between providers, students, and families
  • Foster a customer experience that reflects Hazel's supportive values
  • Ensure consistent service delivery with cultural sensitivity and confidentiality
Qualifications:
  • Strong customer service orientation with responsiveness and compassion
  • Ability to empathize with the school environment and community
  • Excellent communication and interpersonal skills
  • Composure in a fast-paced environment while ensuring customer satisfaction
  • Proficient in computer systems and willing to learn telemedicine technologies
Minimum Requirements:
  • Commitment to our mission
  • High school diploma or equivalent
  • 1+ year of experience in customer service or call center, preferably in a healthcare setting
  • Ability to manage support tasks and customer inquiries confidently
  • Maintain confidentiality and exercise discretion
  • Strong organizational skills, detail-oriented, and adept at multitasking
  • Collaborative mindset, comfortable in a team-oriented environment
  • Familiarity with healthtech or edtech sectors is a plus
  • Experience in a dynamic startup environment is preferred
Core Values of Hazel Health:

Exceptional Partnership: Surpassing expectations through understanding and alignment

- Always Accountable: Setting and achieving high standards

- Make it Happen: Empowering every team member to contribute to improvements

- One Team: Collaborating across teams to drive success

- Never Stop Innovating: Boldly pursuing transformational change

- Drive Impact: Focusing on the positive outcomes for all stakeholders

Benefits Offered:

- Competitive salary
  • Comprehensive medical, dental, and vision insurance from day one
  • 401K plan with employer matching
  • Generous paid time off and holidays
  • Flexible Spending Account (FSA)
  • Employer-paid disability and life insurance
  • Supportive team culture
Diversity and Inclusion:
At Hazel, we embrace diverse perspectives and backgrounds to enhance our company and service quality. We are dedicated to fostering an inclusive work environment where all employees can thrive professionally. Hazel is an equal opportunity employer, prioritizing diversity and inclusion.

Consider a Career with Us:

Explore the opportunity to contribute to a meaningful mission at Hazel Health, where we strive to make healthcare accessible for all students.