Senior Service Desk Technician

1 month ago

Irving, United States Vaco Full time
Senior Service Desk Technician w/ Azure | 418155
DETAILS
Location: Dallas, TX 75254 (onsite 5-days per week)
Position Type: 6M C2H
Hourly / Salary: BOE

JOB SUMMARY
Vaco Technology is currently seeking a Senior Service Desk Technician for a 6M C2H opportunity that is located in Dallas, TX 75254 (onsite 5-days per week).  The Senior Service Desk Technician will maintain and support the IT Infrastructure, including network, servers, security, storage administration, and business continuity (power / outages).   The Senior Service Desk Technician  will provide remote global support, through continuous monitoring of all internal / external active network connections.  The Systems Administrator Specialist will configure and distribute equipment and peripherals and provides desktop support to ensure smooth operation, performance, and organizational growth.
  • Manage Project / Vendor Relationships – Manage Local Sub-Contractors / Consultants / Vendors
  • Provide Day-to-Day IT Helpdesk Support to Resolve Issues – Meet IT Helpdesk SLA on Assigned Tickets
  • Configure / Deploy Computers / Peripherals Across the Organization
  • Maintain Infrastructure Globally – Emphasis on Availability / Reliability / Performance to Ensure Stability Enterprise-wide | Monitor / Analyze Issues
  • Coach / Mentor Local Team Members / Consultants for Professional Development / Performance / Improvement Activities, etc.
  • Ensure Compliance with IT Security Standards / Best Practices
  • Identify / Provide Guidance on the Adoption of Selection Methods / Techniques / Evaluation Criteria for Obtaining Optimal Results within the Global IT Team / Local Business
  • Leverage Technology / Enhance Process Efficiencies to Support Goals
  • Provide Input / Expert Knowledge on Technology / Processes to Increate Reliability / Simplicity / Cost-Effectiveness / Recoverability / Overall Effectiveness of the LAN / WAN and Supporting Systems / Issues, etc.
  • Maintain Telephonic Infrastructure Across Multiple Regions
  • Maintain Effective Asset Tracking to Allow Visibility into Equipment Lifecycle
  • Identify / Mitigate Network Performance Issues – Availability / Utilization / Throughput / Latency
  • Accomplish Organizational Goals by Fulfilling New / Different Requests – Explore Opportunities to Add Value

JOB REQUIREMENTS
  • Senior Service Desk Technician (5+ years) – Support Network / Servers / Security / Storage Administration / Business Continuity (Power / Outages) / VoIP / Desktop PCs, etc.
  • Network Support (5+ years) – Routing / Switching / LAN/WAN / SD-WAN
  • Firewall Support – Cisco Meraki (strongly preferred) / ASA, etc.
  • Office / M365 Support – Azure / MS Endpoint Management / Active Directory / MS Defender, etc.
  • Cloud Platform – Hybrid Domains / InTune / MS Endpoint / Exchange Online
  • Azure Cloud Platform – Servers / RBAC Roles / Resource Groups / Network Security / Route Tables / Azure AD Devices / Azure Virtual Desktop (Publishing Desktops / Remote Apps) / SSO Management

PREFERRED (not required)
  • Citrix Cloud Platform – Publishing Desktops / Remote Apps, etc.
  • CAD Software (Autodesk / Auto CAD Inventor) – Installation / Maintenance
  • Epicor 10 / MS Dynamics (D365)
  • Engineering Design / Commercial Industrial Manufacturing Industry


 

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

  • Senior Front Desk Supervisor

    2 days ago

    Irving, Texas, United States Wyndham Hotels & Resorts Full time

    Position: Senior Front Desk SupervisorLocation: Irving, TXCompany: Wyndham Hotels & ResortsOverview:The Senior Front Desk Supervisor is tasked with overseeing the daily operations of the front desk, ensuring that exceptional service is consistently delivered to a diverse range of individuals, including guests, prospective visitors, vendors, and team...

  • Senior Front Desk Supervisor

    2 days ago

    Irving, Texas, United States Wyndham Hotels & Resorts Full time

    Position: Senior Front Desk SupervisorCompany Overview:Wyndham Hotels & Resorts is the largest hotel franchisor globally, boasting a diverse portfolio of brands that cater to a wide range of travelers. Our commitment to providing exceptional guest experiences is at the heart of our operations.Role Summary:The Senior Front Desk Supervisor is tasked with...

  • Mid-Level Service Desk Analyst and Support Technician

    3 weeks ago

    Irving, United States Halo Consulting Solutions Full time

    Do you love solving puzzles? Do you get a thrill from turning uh-oh moments into a-ha victories? If so, we've got the perfect gig for you. We're on the hunt for a Mid-Level Service Desk Analyst and Support Technician who's not only great with tech but also knows how to make users feel like they're in good hands. You'll be the go-to person for IT...

  • Mid-Level Service Desk Analyst and Support Technician

    4 weeks ago

    Irving, United States Halo Consulting Solutions Full time

    Do you love solving puzzles? Do you get a thrill from turning “uh-oh” moments into “a-ha” victories? If so, we’ve got the perfect gig for you. We’re on the hunt for a Mid-Level Service Desk Analyst and Support Technician who’s not only great with tech but also knows how to make users feel like they’re in good hands. You’ll be the go-to...

  • Senior Guest Services Supervisor

    4 days ago

    Irving, Texas, United States Wyndham Hotels & Resorts Full time

    Position: Senior Guest Services SupervisorOverview:The Senior Guest Services Supervisor is tasked with overseeing the front desk operations, ensuring that exceptional service is consistently delivered to a diverse clientele, including guests, prospective visitors, vendor partners, and team members.Key Responsibilities:Supervise front desk activities to...

  • Service Desk Analyst II

    3 months ago

    Irving, United States Irving ISD Full time

    JOB TITLE: SERVICE DESK ANALYST II WAGE/HOUR STATUS: Non-Exempt REPORTS TO: Director of Technical Services PAY GRADE: IT2 (230 Days) DEPARTMENT: Technology Services DATE REVISED: April 2023 PRIMARY PURPOSE: Provide support and guidance for the District’s Application Service Desk. This includes providing direction and support to...

  • Service Desk Technician II

    1 week ago

    Irving, United States Caris Life Sciences Full time

    **Position Summary** The Service Desk Technician role is a technical support position that provides the first point of contact for end user support. This position will interact with various functional departments providing IT support and troubleshooting for hardware, software and peripheral devices. In this role, you will prioritize support efforts while...

  • Service Desk Associate

    21 hours ago

    Irving, United States Rose International Full time

    Service Desk Associate / Service Desk Analyst Looking to start ASAPDuration: Until the end of the year, possible extensionRole is 100% onsite in Irving, Texas Shift: Hours: 7:30 AM - 4:30 PM Central, 100% onsite We are looking for a Service Desk Associate until the end of the year. This person will be working with our corporate, plant, and...

  • Service Desk Agent

    2 months ago

    Irving, United States Fotona Full time

    Job DescriptionJob DescriptionGlobally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for excellence is...

  • Pharmacy Technician

    5 days ago

    Irving, Texas, United States Actalent Full time

    Job OverviewWe are seeking a highly skilled Senior Pharmacy Technician to join our team at Actalent.Key ResponsibilitiesWork in a fast-paced, high-volume pharmacy environment, ensuring efficient and accurate processing of prescriptions.Develop and maintain strong relationships with patients, scheduling deliveries and communicating effectively to meet their...

  • Senior Guest Services Supervisor

    3 days ago

    Irving, Texas, United States Wyndham Hotels & Resorts Full time

    Position Title: Senior Guest Services SupervisorJob Overview:The Senior Guest Services Supervisor is tasked with overseeing the front desk operations of the hotel, ensuring that all guests receive outstanding service. This role involves interacting with a diverse range of individuals daily, including guests, prospective visitors, vendor partners, and team...

  • Service Desk Analyst II

    6 days ago

    Irving, Texas, United States Irving ISD Full time

    Job Summary:Irving ISD is seeking a highly skilled Service Desk Analyst II to join our team. As a key member of our IT department, you will provide technical support and guidance to our staff and students.Key Responsibilities:Provide technical support and guidance to staff and students via phone, email, and in-person.Assist in implementing new technologies...

  • Service Desk Analyst II

    1 month ago

    Irving, United States Irving Independent School District Full time

    JOB TITLE: SERVICE DESK ANALYST II WAGE/HOUR STATUS: Non-Exempt REPORTS TO: Director of Technical Services PAY GRADE: IT2 (230 Days) DEPARTMENT: Technology Services DATE REVISED: April 2023 PRIMARY PURPOSE: Provide support and guidance for the District's Application Service Desk. This includes providing direction and support to Service Desk I personnel...

  • Field Services Technician

    6 days ago

    Irving, United States Yoh, A Day & Zimmermann Company Full time

    FIELD SERVICE TECHNICIANCONTRACT TO HIREIRVING, TX (ONSITE)RESPONSIBILITIES:The Field Services Technician will work with remote office to identify hardware and software that needs to be replaced, recommending solutions, and communicating any upcoming changes to hardware and software standards. This position will also assist the other Field Services...

  • Pharmacy Technician

    4 days ago

    Irving, Texas, United States Actalent Full time

    Job OverviewWe are seeking a highly skilled Senior Pharmacy Technician to join our team at Actalent.Key ResponsibilitiesWork in a fast-paced, high-volume pharmacy environment, ensuring efficient and accurate processing of prescriptions.Develop and maintain strong relationships with patients, scheduling deliveries and communicating effectively to meet their...

  • Service Desk Specialist

    1 month ago

    Irving, United States Vaco Full time

    Vaco is looking for a skilled Service Desk Specialist to join the team of a local client in Dallas. Service Desk Specialists in this role should have extensive experience working with Azure and solid customer service skills to provide quality white glove support. This position is a contract-to-hire opportunity and on-site 5 days a week in Dallas,...

  • Front Desk Associate

    2 weeks ago

    Irving, United States Crestview Management, LLC Full time

    Join Our Team at Marriott Dallas Las Colinas! Are you ready to step into the world of hospitality with one of the most prestigious names in the industry? Marriott Dallas Las Colinas, a full-service Marriott hotel located in the vibrant Las Colinas urban center, is seeking enthusiastic Front Desk Associates to join our dedicated team. Our hotel caters to the...

  • Guest Services Agent

    2 months ago

    Irving, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent / Front Desk Agent** Location: Irving, TX, US, 75063 Property Name: La Quinta by Wyndham Dallas - DFW Airport N Irving Req Id: 18680 La Quinta by Wyndham is now seeking a Guest Services Agent / Front Desk Agent to join our team at the La Quinta by Wyndham Dallas - DFW Airport N Irving location in Irving , Texas . **Job Summary** The...

  • Desktop Support Technician

    1 month ago

    Irving, United States Murtech Full time

    Job DescriptionJob DescriptionDesktop Support TechnicianPay Rate: $20.00/HR W2Hours: Full time, M-F, 8am-5pmLocation: Irving, TX 75063Duration: Contract-to-HireDescription:Provide excellent customer service in a customer facing desktop support role. Under minimal supervision, desk side technicians will manage assigned tickets and handle customer raised...

  • Lead Guest Services Coordinator

    4 days ago

    Irving, Texas, United States Wyndham Hotels & Resorts Full time

    Position: Senior Guest Services CoordinatorLocation: Irving, TXCompany: Wyndham Hotels & ResortsOverview:The Senior Guest Services Coordinator is tasked with overseeing the front desk operations of the hotel, ensuring that outstanding service is consistently delivered to a diverse range of individuals, including guests, prospective visitors, vendor partners,...