Senior Guest Services Supervisor

1 week ago


Irving, Texas, United States Wyndham Hotels & Resorts Full time

Position Title: Senior Guest Services Supervisor

Job Overview:

The Senior Guest Services Supervisor is tasked with overseeing the front desk operations of the hotel, ensuring that all guests receive outstanding service. This role involves interacting with a diverse range of individuals daily, including guests, prospective visitors, vendor partners, and team members.

Qualifications:

Education:

A high school diploma or equivalent is mandatory. Proficiency in English, including speaking, reading, writing, and comprehension, is essential. Valid licenses and certifications relevant to the position must be maintained.

Experience:

Prior experience in hospitality or customer service is essential, with supervisory experience being advantageous.

Physical Demands:

Candidates must be willing to work a flexible schedule, including mornings, evenings, weekends, and holidays. The role requires standing and walking for extended periods, as well as the ability to bend, reach, kneel, and lift items up to 20 pounds.

Key Responsibilities:

  1. Assist in creating and managing work schedules for Guest Services Representatives, ensuring adherence to operational needs.
  2. Perform administrative tasks such as daily reporting, managing financial transactions, and maintaining inventory.
  3. Train staff in guest service protocols and technical responsibilities.
  4. Address performance issues with team members in consultation with management.
  5. Provide a welcoming atmosphere by greeting guests and ensuring a smooth check-in and check-out process.
  6. Safeguard sensitive guest information during payment processing and adhere to all security protocols.
  7. Conduct follow-up calls to confirm guest satisfaction and ensure room readiness.

Essential Skills:

Strong communication and interpersonal skills are crucial, with the ability to engage effectively with a variety of personalities. Candidates should possess excellent listening abilities and demonstrate a commitment to service excellence.

Company Overview:

Wyndham Hotels & Resorts is a leading global hotel franchisor and management company, offering a diverse portfolio of brands across numerous locations worldwide. Our commitment to providing exceptional guest experiences is at the core of our operations.



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