Service Desk Analyst II

1 week ago


Irving, Texas, United States Irving ISD Full time

Job Summary:

Irving ISD is seeking a highly skilled Service Desk Analyst II to join our team. As a key member of our IT department, you will provide technical support and guidance to our staff and students.

Key Responsibilities:

  • Provide technical support and guidance to staff and students via phone, email, and in-person.
  • Assist in implementing new technologies and applications to support district-wide initiatives.
  • Record and manage incidents and service requests in a timely and efficient manner.
  • Analyze and prioritize incidents and service requests to ensure minimal disruption to district operations.
  • Communicate effectively with users and colleagues regarding incidents and service requests.
  • Contribute to problem resolution and incident recovery efforts.
  • Manage district-wide technology support systems, including hardware and software.
  • Train district personnel on new technologies and applications as required.
  • Coordinate service desk operations to ensure seamless support to staff and students.
  • Generate and analyze data to identify trends and areas for improvement.
  • Assist users in accessing district applications and resolving technical issues.
  • Maintain accurate records and ensure confidentiality of sensitive information.
  • Provide exceptional customer service to all users, ensuring a positive experience with Irving ISD's technology services.

Requirements:

  • High School Diploma or equivalent.
  • Excellent customer service skills.
  • Strong organizational, problem-solving, and communication skills.
  • Proficient in keyboarding and basic applications.
  • Previous experience in technology within an educational setting.
  • Experience in a process-oriented IT service environment.

Working Conditions:

This position requires a high level of technical expertise and excellent communication skills. The ideal candidate will be able to work in a fast-paced environment and provide exceptional customer service to staff and students.


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