Front Desk Associate
3 months ago
Are you ready to step into the world of hospitality with one of the most prestigious names in the industry? Marriott Dallas Las Colinas, a full-service Marriott hotel located in the vibrant Las Colinas urban center, is seeking enthusiastic Front Desk Associates to join our dedicated team. Our hotel caters to the executive business traveler, and we are committed to providing exceptional service from the moment our guests arrive. As a Front Desk Associate, you will play a crucial role in ensuring a smooth and welcoming experience for our guests.
Position: Front Desk Associate
Key Responsibilities:
- Warm Welcome: Be the friendly and professional face that welcomes guests as they arrive, providing a warm and courteous check-in experience.
- Check-In/Check-Out: Efficiently handle guest check-ins and check-outs, ensuring accuracy and timeliness.
- Guest Services: Assist guests with inquiries, reservations, and special requests, offering prompt and helpful responses.
- Reservations: Handle reservations, cancellations, and modifications accurately and according to company policy.
- Billing: Process guest payments, ensuring accuracy and security.
- Room Assignments: Assign rooms based on guest preferences and hotel availability.
- Problem Solving: Address guest concerns and issues promptly and effectively, always striving for guest satisfaction.
- Maintain Front Desk: Keep the front desk area clean, organized, and presentable.
- Exceptional customer service skills.
- Strong interpersonal and communication skills.
- Computer proficiency.
- Flexibility to work various shifts, including weekends and holidays.
- We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
Closing Statement:
At Marriott Dallas Las Colinas, we believe in nurturing talent and providing opportunities for growth. Joining us as a Front Desk Associate is the first step in your journey towards a rewarding career in hospitality. You'll gain valuable experience and develop skills that can open doors to future success in this dynamic industry.
If you have a passion for providing excellent guest service, excellent communication skills, and the ability to thrive in a fast-paced environment, we invite you to apply today and be a part of our team. Your journey begins here, at Marriott Dallas Las Colinas.
E.O.E.
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