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Senior Guest Services Supervisor

2 months ago

Irving, Texas, United States Wyndham Hotels & Resorts Full time

Position: Senior Guest Services Supervisor

Overview:

The Senior Guest Services Supervisor is tasked with overseeing the front desk operations, ensuring that exceptional service is consistently delivered to a diverse clientele, including guests, prospective visitors, vendor partners, and team members.

Key Responsibilities:

  • Supervise front desk activities to guarantee a seamless guest experience.
  • Assist in crafting work schedules for Guest Experience Representatives, ensuring adherence to operational needs.
  • Conduct administrative tasks such as daily reporting, managing financial transactions, and maintaining inventory.
  • Train staff in guest service protocols and technical duties.
  • Engage with guests upon arrival, ensuring a warm and welcoming atmosphere.
  • Facilitate efficient check-in and check-out processes while adhering to company policies.
  • Manage guest payments and protect sensitive information with utmost care.
  • Handle guest inquiries and requests promptly and professionally.

Qualifications:

Education:

A high school diploma or equivalent is required. Proficiency in English, both written and spoken, is essential.

Experience:

Prior experience in hospitality or customer service is necessary, with supervisory experience preferred.

Physical Requirements:

Must be able to stand for extended periods, lift up to 20 pounds, and navigate various areas of the hotel.

Company Overview:

Wyndham Hotels & Resorts is a leading global hotel franchisor, representing a diverse portfolio of brands across numerous locations worldwide. Our commitment to delivering exceptional guest experiences is at the core of our operations.