![Halo Consulting Solutions](https://media.trabajo.org/img/noimg.jpg)
Mid-Level Service Desk Analyst and Support Technician
3 weeks ago
Do you love solving puzzles?
Do you get a thrill from turning uh-oh moments into a-ha victories?
- If so, we've got the perfect gig for you. We're on the hunt for a Mid-Level Service Desk Analyst and Support Technician who's not only great with tech but also knows how to make users feel like they're in good hands. You'll be the go-to person for IT troubleshooting, helping our team stay on top of their game without breaking a sweat (well, maybe just a little).
- Heroic Tech Support: You'll be the knight in shining armor (or just a really comfy hoodie) when it comes to resolving hardware, software, and network issues.
- Incident Whisperer: Logging, tracking, and resolving incidents like a pro, ensuring everything runs as smooth as butter.
- Troubleshooting Guru: Got a knack for figuring out what's wrong with desktop/laptop systems, backend infrastructure, mobile devices, printers, and peripherals? You'll fit right in.
- Onboarding Superhero: Help new hires get set up with all the IT goodies they need and show them the ropes-no cape required.
- Documentarian Extraordinaire: Keep our IT documentation, knowledge base, and procedures fresh, relevant, and easy to understand.
- System Sentinel: Keep an eye on our IT systems, spotting trouble before it becomes a problem.
- Team Player: Know when to call in the big guns (aka the senior IT staff) for those head-scratching issues.
- Process Improver: Be part of projects that make our service desk operations even better-because who doesn't love a good efficiency boost?
What We're Looking For:
- Experience: 2-4 years in the IT support trenches, with a track record of saving the day (or at least saving someone's workday).
- Education: A Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience. Bonus points for some certifications.
- Tech Savvy: You're comfortable in both Windows and MacOS worlds, know your way around Active Directory and Office 365, and can navigate a network like a pro.
- Problem Solver: You've got a sixth sense for troubleshooting and the skills to back it up.
- Great Communicator: You can explain complex tech stuff to your grandma, your dog, or that one colleague who's still confused about how to use Zoom.
- Customer Service Ace: You're the kind of person who can juggle multiple tasks while keeping everyone happy-and maybe even smiling.
Why You'll Love Working Here:
- Growth: We're all about helping our team members level up in their careers.
- Culture: Work with awesome people in a place where your ideas count, and your work makes a difference.
- Impact: You'll play a key role in making sure our clients (and our team) are always ready for whatever comes next.
How to Apply:
Ready to join us? Send over your resume and a cover letter that shows us you've got what it takes (and maybe a hint of your sense of humor). We can't wait to meet you
About Halo Consulting Solutions:
At Halo Consulting Solutions, we're all about solving problems, making life easier for our clients, and leaving IT better than we found it. We're a team of thinkers, doers, and innovators who thrive on delivering top-notch consulting services across the board. If you're looking for a place where you can grow, contribute, and make a real impact, you've found it.
Halo Consulting Solutions is an Equal Opportunity Employer.
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Irving, United States Halo Consulting Solutions Full timeDo you love solving puzzles? Do you get a thrill from turning “uh-oh” moments into “a-ha” victories? If so, we’ve got the perfect gig for you. We’re on the hunt for a Mid-Level Service Desk Analyst and Support Technician who’s not only great with tech but also knows how to make users feel like they’re in good hands. You’ll be the go-to...
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