Desktop Support Specialist

2 weeks ago

Raleigh, United States Crescens Full time
Job title : Desktop Support Specialist
Location: Raleigh, NC
Duration : 12+ months
Type : Contract

Short Description:
  • This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Highway Building. **TRAVEL REQUIRED**

Job Description:
  • This person is required to sit onsite. The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
  • Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
  • Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Must be able to assist other technicians in solving complex issues and documenting problem resolution. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
  • This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Required Skills
  • Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications
  • Installing and imaging new computers and loading of appropriate software for customers.
  • Installing local and network printers and other peripherals and configuration of same.
  • Migrating data and user profiles.
  • Documenting process and procedures related to technical field support activities.
  • Demonstrates knowledge and a working experience with ServiceNow call tracking system

  • Desktop Support Specialist

    4 days ago

    Raleigh, United States Cynet Systems Full time

    Job Description: The client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes...

  • Desktop Support Technician

    2 weeks ago

    Raleigh, United States AA2IT Full time

    Location: 100 E. Tryon Road | Raleigh, NC 27603 What will the primary day-to-day responsibilities entail for this person? Imaging/building Win10 computing devices Deskside deployment support Configuring/deploying Android hand-held devices Hardware support - break/fix (Dell laptops/desktops/tablets) Asset tracking/shipping Asset returns (data-wipe & process...

  • Job Opportunity

    5 days ago

    Raleigh, United States Open Systems Inc Full time

    Job DescriptionJob DescriptionPosition: Desktop Support Technician ILocation: Ashville, NC, 28803Duration: 2 Months (Contract)US Citizenship or a Green Card is requiredDescription: Primary day-to-day responsibilities entail for this person - Desktop support for 2 dedicated locations, filling in field dispatch and on call once every 3 weeks TOP 2 required...

  • Desktop Technician

    1 month ago

    Raleigh, United States eXcell Full time

    As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.One of our clients has a brand-new opportunity for a Desktop Technician to join their team onsite in Raleigh, NC.Duties and...

  • Technical Support Specialist

    1 week ago

    Raleigh, United States Red Zone Resources Inc. Full time

    Job DescriptionJob Description***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. The candidate will need to come onsite the first day for training.** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis.The Technical...

  • User Support Analyst

    2 weeks ago

    Raleigh, United States NR Consulting Full time

    Job Title: User Support Analyst Location: Raleigh, NC (Onsite) Position Type: Contract with Possible extension Duration: 12+ months Job Description: Short Description: User Support Analyst II- General on-site IT support for client employees using a ticketing based system. Employees may provide support for hardware, applications, operating sys and imaging....

  • User Support Analyst

    5 days ago

    Raleigh, United States NR Consulting Full time

    Job Title: User Support Analyst Location: Raleigh, NC (Onsite) Position Type: Contract with Possible extension Duration: 12+ months Job Description: Short Description: User Support Analyst II- General on-site IT support for client employees using a ticketing based system. Employees may provide support for hardware, applications, operating sys and imaging....

  • IT Support Specialist

    1 month ago

    Raleigh, United States JSM Consulting Full time

    Position IT Support Specialist Location Raleigh North Carolina***All work must be completed on-site. No remote work will be allowed. ***Candidates are expected to work onsite in Buncombe County NC with regular travel to the surrounding counties in support of NCAOC Courthouses and offices. ***Overnight travel may be requiredJob Duties Active Directory -...

  • IT Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States JSM Consulting Full time

    Position IT Support Specialist Location Raleigh North CarolinaAll work must be completed on-site. No remote work will be allowed. Candidates are expected to work onsite in Buncombe County NC with regular travel to the surrounding counties in support of NCAOC Courthouses and offices. ***Overnight travel may be requiredJob Duties Active Directory - Desired...

  • Service Support Analyst- Junior

    1 month ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software...

  • Service Support Analyst- Junior

    2 weeks ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software...

  • Sales Support Specialist

    4 weeks ago

    Raleigh, United States L & M Companies Inc Full time

    Job DescriptionJob DescriptionTITLE: Sales Support SpecialistREPORTS TO: Sales Accounting ManagerLOCATION: Raleigh, NCSUMMARY: Will support Sales Specialists in day-to-day sales activities; work cooperatively with the team and other departments within the company; create and maintain positiverelationships with customers, suppliers, and transportation; and...

  • IT Support Specialist

    2 weeks ago

    Raleigh, United States Crescens Full time

    Job Title: IT Support Specialist Location: Raleigh, NC-Onsite Duration: 12 Months Note: This position will be on-site in the Raleigh, NC office. Job Description: General on-site IT support for the client.This is advanced work in providing consultation, support and/or training for technology-based systems. Employees may provide support of hardware,...

  • IT Support Specialist

    3 days ago

    Raleigh, United States Crescens Full time

    Job Title: IT Support Specialist Location: Raleigh, NC-Onsite Duration: 12 Months Note: This position will be on-site in the Raleigh, NC office. Job Description: General on-site IT support for the client.This is advanced work in providing consultation, support and/or training for technology-based systems. Employees may provide support of hardware,...

  • Service Support Analyst- Junior

    4 weeks ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues. Aid customers concerning the use of computer hardware (i.e. tablets,...

  • Service Support Analyst- Junior

    2 weeks ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues. Aid customers concerning the use of computer hardware (i.e. tablets,...

  • Epic Support Specialist

    5 days ago

    Raleigh, United States Advance Community Health Full time

    Job DescriptionJob DescriptionPosition SummaryAdvance Community Health is looking for a hardworking and enthusiastic Epic Support Specialist to join our ambitious IT (Information Technology) team and help us deliver top-tier training and support. The Epic Support Specialist will work closely with the Advance Community Health clinical leadership and IT...

  • IT Support Specialist II

    4 days ago

    Raleigh, United States Truist Financial Corporation Full time

    Performs intake activities related to the support of end-users. Documents problems they are experiencing and gathers information necessary for problem resolution. Provides first level service desk support for multiple lines of business users and appl Support Specialist, Support, IT, Specialist, Remote, Technology, Banking, Application

  • Desktop Support Engineer

    4 weeks ago

    Raleigh, North Carolina, United States JSM Consulting Full time

    The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician II's provide consultation elevated support and/or advanced instruction to users of hardware software operating systems telephony unified communications mainframe identity management networking and other information...

  • Sales Support Specialist

    6 days ago

    Raleigh, United States First Citizens Bank Full time

    OverviewThis position supports Bank products and services in the execution of daily sales activities at an advanced level of service ability. Reviews financial information or participates in client support activities in order to identify sales opportunities for the wider business unit. Facilitates the sales process by preparing necessary documentation....