Desktop Support Specialist

2 weeks ago

Raleigh, United States Cynet Systems Full time
Job Description:
  • The client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team.
  • Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
  • Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
  • Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
  • Communicates the status of progress to the customer.
  • Provides updates on work progress to Customer Support Specialists and the Service Desk using a call tracking system.
  • Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
  • Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
  • Installs and images new computers and loads appropriate software for customers.
  • Deploys new business applications as needed.
  • Installs local and network printers and other peripherals and configuration of the same.
  • Responsible for user data and migration of profiles as computers are replaced.
  • Stays abreast of current technology in a changing environment.
  • Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
  • Uses extensive knowledge to develop and implement information technology solutions to enhance organizational success.
  • Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc).
  • Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
  • Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
  • Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
  • Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
  • Provides status on project work to management.
  • Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
  • This documentation is to be used by team members for operational standards of daily work.
  • This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
  • ll documentation should be reviewed annually.
  • System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
  • This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

  • IT Desktop Support Specialist

    1 week ago

    Raleigh, North Carolina, United States Capitol Broadcasting Company Full time

    WRAL-TV is seeking an IT Desktop Support Specialist. WRAL is owned by Capitol Broadcasting Company. CBC is a bold, future-thinking company, transforming media, and the community. The IT Desktop Support Specialist will provide end-user computing support across all CBC business lines and be responsible for the installation, support, and upkeep of IT systems...

  • Desktop Support Technician

    1 week ago

    Raleigh, North Carolina, United States Motion Recruitment Full time

    Our client is looking for a Desktop Support Technician for a 3-month contract in Ashville, NC 28803.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...

  • Desktop Support Technician

    1 week ago

    Raleigh, United States Motion Recruitment Full time

    Our client is looking for a Desktop Support Technician for a 3-month contract in Ashville, NC 28803. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small...

  • Desktop Support Technician

    1 week ago

    Raleigh, United States Motion Recruitment Partners, LLC Full time

    Our client is looking for a Desktop Support Technician for a 3-month contract in Ashville, NC 28803. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small...

  • Desktop Support Technician

    1 week ago

    Raleigh, United States Motion Recruitment Full time

    Our client is looking for a Desktop Support Technician for a 3-month contract in Ashville, NC 28803. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small...

  • Desktop Support Technician

    1 week ago

    Raleigh, United States AA2IT Full time

    Location: 100 E. Tryon Road | Raleigh, NC 27603 What will the primary day-to-day responsibilities entail for this person? Imaging/building Win10 computing devices Deskside deployment support Configuring/deploying Android hand-held devices Hardware support - break/fix (Dell laptops/desktops/tablets) Asset tracking/shipping Asset returns (data-wipe & process...

  • Job Opportunity

    2 weeks ago

    Raleigh, United States Open Systems Inc Full time

    Job DescriptionJob DescriptionPosition: Desktop Support Technician ILocation: Ashville, NC, 28803Duration: 2 Months (Contract)US Citizenship or a Green Card is requiredDescription: Primary day-to-day responsibilities entail for this person - Desktop support for 2 dedicated locations, filling in field dispatch and on call once every 3 weeks TOP 2 required...

  • Senior Support Specialist

    2 days ago

    Raleigh, United States Responsive Technology Partners Inc Full time

    Job DescriptionJob DescriptionCompany Culture:Responsive Technology Partners is a Managed Services Provider in the IT space with locations spanning Virginia, North Carolina, Georgia, Texas, and Florida. We have been recognized for four consecutive years in Inc. Magazine's Annual Inc. 5000 list. We are looking for a very experienced Senior Support...

  • Desktop Technician

    2 days ago

    Raleigh, United States CompuCom Full time

    As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e X cell team. One of our clients has a brand-new opportunity for a Desktop Technician to join their team onsite in Raleigh, NC. Duties and...

  • Onsite IT Support Specialist

    3 days ago

    Raleigh, United States Virtual Full time

    Onsite IT Support Specialist Job Summary: This role will start as a one year contract with potential to convert to fulltime employment. The position will be responsible for providing IT support for a growing organization and the ideal candidate will have strong communication, a positive personality, and a passion to grow personally as well as alongside...

  • User Support Analyst

    2 weeks ago

    Raleigh, United States NR Consulting Full time

    Job Title: User Support Analyst Location: Raleigh, NC (Onsite) Position Type: Contract with Possible extension Duration: 12+ months Job Description: Short Description: User Support Analyst II- General on-site IT support for client employees using a ticketing based system. Employees may provide support for hardware, applications, operating sys and imaging....

  • Manager, Desktop Engineering Research Triangle Park, North Carolina

    1 week ago

    Raleigh, United States NetApp Full time

    About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We...

  • Manager, Desktop Engineering Research Triangle Park, North Carolina

    1 week ago

    Raleigh, United States NetApp Full time

    About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We...

  • IT Specialist

    17 hours ago

    Raleigh, United States Timmons Group Full time

    Job Description We are currently seeking an experiencedIT Specialistto join ourRaleigh, NCoffice location. TheTimmons Group IT Specialist is an expert troubleshooter tasked with supporting the hardware and software used throughout the organization. IT Specialists will help manage multiple software license servers (including, but not limited to, Bentley...

  • Senior IT Support Specialist

    2 days ago

    Raleigh, United States Moffatt And Nichol Full time

    Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Senior IT Support Specialist to join our East Coast division. The Senior IT Support Specialist provides advanced computer related support to Moffatt & Nichol employees in all...

  • IT Support Specialist

    1 month ago

    Raleigh, United States JSM Consulting Full time

    Position IT Support Specialist Location Raleigh North Carolina***All work must be completed on-site. No remote work will be allowed. ***Candidates are expected to work onsite in Buncombe County NC with regular travel to the surrounding counties in support of NCAOC Courthouses and offices. ***Overnight travel may be requiredJob Duties Active Directory -...

  • IT Support Specialist

    1 month ago

    Raleigh, North Carolina, United States JSM Consulting Full time

    Position IT Support Specialist Location Raleigh North CarolinaAll work must be completed on-site. No remote work will be allowed. Candidates are expected to work onsite in Buncombe County NC with regular travel to the surrounding counties in support of NCAOC Courthouses and offices. ***Overnight travel may be requiredJob Duties Active Directory - Desired...

  • Service Support Analyst- Junior

    1 month ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software...

  • Service Support Analyst- Junior

    4 weeks ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software...

  • Service Support Analyst- Junior

    4 weeks ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues. Aid customers concerning the use of computer hardware (i.e. tablets,...