Service Support Analyst- Junior

2 weeks ago


Raleigh, United States Serigor Inc. Full time
Job DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Hybrid)
Location: Charlotte, NC
Duration: 12+ Months

Job Description:
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.
 
  • Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
  • Perform First Contact Resolution (FCR)
  • Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
  • Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
  • Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.

Skills:
 SkillRequired / DesiredAmountof ExperienceExperience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and opsRequired2YearsProvide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)Required2YearsDevelop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management DatabaseRequired2YearsPrevious experience providing IT support by phone/email.Required2Years

Powered by JazzHR

6WAtlajOtz



  • Raleigh, United States Serigor Inc Full time

    Job Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software...


  • Raleigh, United States Serigor Inc Full time

    Job Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software...


  • Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The client is seeking a qualified IT Help Desk Specialist to provide first level hardware and software support to end users. This position is critical in promoting a positive customer relationship and requires a high...


  • Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The client is seeking a qualified IT Help Desk Specialist to provide first level hardware, software and application support to end users. This position is critical in promoting a positive customer relationship, requires a...


  • Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The client is seeking a qualified IT Help Desk Specialist to provide first level hardware and software support to end users. This position is critical in promoting a positive customer relationship and requires a high...


  • Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The client is seeking a qualified IT Help Desk Specialist to provide first level hardware, software and application support to end users. This position is critical in promoting a positive customer relationship, requires a...

  • User Support Analyst

    2 weeks ago


    Raleigh, United States NR Consulting Full time

    Job Title: User Support Analyst Location: Raleigh, NC (Onsite) Position Type: Contract with Possible extension Duration: 12+ months Job Description: Short Description: User Support Analyst II- General on-site IT support for client employees using a ticketing based system. Employees may provide support for hardware, applications, operating sys and imaging....


  • Raleigh, United States NR Consulting Full time

    Job Title: User Support Analyst Location: Raleigh, NC (Onsite) Position Type: Contract with Possible extension Duration: 12+ months Job Description: Short Description: User Support Analyst II- General on-site IT support for client employees using a ticketing based system. Employees may provide support for hardware, applications, operating sys and imaging....


  • Raleigh, United States Lightyear NC Full time

    Lightyear is seeking a Junior Marketing Associate to join our team on a full-time basis in our Raleigh, NC location. The Junior Marketing Associate will work with a group of seasoned sales and marketing professionals. Our Marketing team is responsible for engaging and educating customers about our clients services and products through individualized...


  • Raleigh, United States Lightyear NC Full time

    Lightyear is seeking a Junior Marketing Associate to join our team on a full-time basis in our Raleigh, NC location. The Junior Marketing Associate will work with a group of seasoned sales and marketing professionals. Our Marketing team is responsible for engaging and educating customers about our client’s services and products through individualized...

  • LU IT Support analyst

    2 weeks ago


    Raleigh, United States Focused HR Solutions LLC Full time

    This job is 100% remote . If you received this job today from us please respond to this email onlyOur client has an opening for a IT Support analyst This position is for 12 months, with the option of an extension, and the client is in Raleigh, NC Please send rate and resumeIT Support, troubleshoot, servicing and deploying computers, Cisco telephone/network,...


  • Raleigh, United States Focused HR Solutions LLC Full time

    This job is 100% remote . If you received this job today from us please respond to this email onlyOur client has an opening for a IT Support analyst This position is for 12 months, with the option of an extension, and the client is in Raleigh, NC Please send rate and resumeIT Support, troubleshoot, servicing and deploying computers, Cisco telephone/network,...


  • Raleigh, United States Southern Company Full time

    PowerSecure has a new opportunity in Finance! "We are seeking either a Senior Financial Analyst or Junior Financial Analyst who aligns with the qualities and values that PowerSecure is looking for." As a member of the Corporate FP&A team, this role will be responsible for supporting the monthly reporting, quarterly forecasting and annual budgeting processes,...

  • Junior Accountant

    6 days ago


    Raleigh, United States Strategic Employment Full time

    As a Junior Accountant, you'll gain exposure to all aspects of the accounting lifecycle for a multifamily property portfolio. You'll work closely with our team to ensure accurate financial reporting and analysis, contributing to key financial decisions. This role is a perfect stepping stone for a motivated individual looking to build a long-term career in...

  • Junior Accountant

    1 week ago


    Raleigh, North Carolina, United States Strategic Employment Full time

    As a Junior Accountant, you'll gain exposure to all aspects of the accounting lifecycle for a multifamily property portfolio. You'll work closely with our team to ensure accurate financial reporting and analysis, contributing to key financial decisions. This role is a perfect stepping stone for a motivated individual looking to build a long-term career in...


  • Raleigh, United States The Select Group Full time

    The Select Group is hiring a Business System Analyst for our client in the Raleigh/Durham area! This position will sit hybrid, onsite 3 days a week. If you are proficient with Salesforce and have a strong knowledge of Service Cloud, apply today! 3 - 5+ years CRM/Salesforce Business Analyst Experience:Gathering of Technical requirements, Meeting with key...


  • Raleigh, United States The Select Group Full time

    The Select Group is hiring a Business System Analyst for our client in the Raleigh/Durham area! This position will sit hybrid, onsite 3 days a week. If you are proficient with Salesforce and have a strong knowledge of Service Cloud, apply today! 3 - 5+ years CRM/Salesforce Business Analyst Experience:Gathering of Technical requirements, Meeting with key...


  • Raleigh, United States The Select Group Full time

    The Select Group is hiring a Business System Analyst for our client in the Raleigh/Durham area! This position will sit hybrid, onsite 3 days a week. If you are proficient with Salesforce and have a strong knowledge of Service Cloud, apply today! 3 - 5+ years CRM/Salesforce Business Analyst Experience: Gathering of Technical requirements, Meeting with key...


  • Raleigh, United States The Select Group Full time

    The Select Group is hiring a Business System Analyst for our client in the Raleigh/Durham area! This position will sit hybrid, onsite 3 days a week. If you are proficient with Salesforce and have a strong knowledge of Service Cloud, apply today! 3 - 5+ years CRM/Salesforce Business Analyst Experience:Gathering of Technical requirements, Meeting with key...


  • Raleigh, United States The Select Group Full time

    The Select Group is hiring a Business System Analyst for our client in the Raleigh/Durham area! This position will sit hybrid, onsite 3 days a week. If you are proficient with Salesforce and have a strong knowledge of Service Cloud, apply today! 3 - 5+ years CRM/Salesforce Business Analyst Experience:Gathering of Technical requirements, Meeting with key...