Customer Support Merchant Services
2 weeks ago
JOB HOURS: Monday - Friday 9am - 5pm
JOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040
JOB OVERVIEW
Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout the U.S. states.
JOB DESCRIPTIONThe Merchant Account Support Agent will be part of our Operations Department and will be responsible for supporting the business and technical needs of our growing merchant base. You will be assisting existing merchants with their merchant services accounts through e-mail, phone calls and the CRM as well as assisting and providing sales agent support.
RESPONSIBILITIES AND DUTIES
- Provide extraordinary client service to merchants via inbound phone calls, email or chat.
- Provide extraordinary service and sales support to agents and partners.
- Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
- Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting.
- Help to ensure incoming requests are handled in a timely manner and communicating with other departments, managers, and Business Consultants.
- Thoroughly describe and document work using call ticketing systems.
- Update the ticketing system and advance tickets with current status of all ongoing issues and Merchant Contacts.
- Ongoing on the spot training and updates for Business Consultants.
- Assisting with the installation of equipment and services for merchants
SKILLS NEEDED
- Customer service experience required.
- Prior experience in call center, financial industry or ecommerce environments is preferred.
- Confirmed commitment to quality and customer service.
- Strong customer service skills and follow-thru skills.
- Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required.
- Punctual, regular and consistent attendance.
- Bi-lingual (Spanish) is a plus but not required.
- Computer Skills, including Microsoft Office and Outlook.
- Proven prior CRM or database experience is preferred.
- 2+ years Customer Service/Technical Support experience preferred, but not required.
- Experience in the banking or credit card processing industry preferred, but not required.
REQUIRED EDUCATION AND EXPERIENCE
- High school diploma or equivalent is required
- Knowledge of customer service core principles and practices.
Job Type: Full-time
Salary: $12.00 to $17.00 /hour
-
Customer Support
1 month ago
Commerce, United States Source One Payment Solutions Full timeJob DescriptionJob DescriptionJOB HOURS: Monday - Friday 9am - 5pmJOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040JOB OVERVIEWSource One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to...
-
Customer Support Representative
3 days ago
Commerce, United States 2301 WB Building Full timeJob DescriptionJob DescriptionWe are seeking a Customer Support Representative to join our team in Commerce, CA!Responsibilities:Communicate Inventory availability to customersOrder entryCoordinate with Logistics team to release shipmentsCoordinate with Imports team for leadtime inquiriesHandle customer inquiries and complaintsTroubleshoot and resolve...
-
Wholesale Customer Service Lead
3 weeks ago
Commerce, United States Bella + Canvas Full timeWHY JOIN BELLA+CANVAS? BELLA+CANVAS is the brand behind the T-Shirt movement. Headquartered in Los Angeles, we are the largest manufacturer of premium wholesale apparel in North America. Specializing in high quality, fashion-forward styles, we provide blank garments to decorators, promotional distributors, and brands all over the world. At BELLA+CANVAS,...
-
Customer Service Rep
4 weeks ago
Commerce, United States 2301 WB Building Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Rep to Immediately join our team in Commerce, CAResponsibilities:Communicate Inventory Availability to customersOrder EntryCoordinate with Logistics Team to release shipmentsCoordinate with Imports Team for leadtime inquiriesGenerate RMA paperworkProcess ReturnsFile Insurance Claims as...
-
Customer Service Agent
4 weeks ago
Commerce, United States ACL advanced commerce labs GmbH Full time**advanced career** **WIR SUCHEN DICH!** Wir suchen eine*n **Customer Service Agent (m/w/d)** ** Brnbach Vollzeit** **Schicke deine Bewerbung an jobs@acl.at!** DAS UNTERNEHMEN Die ACL ist ein fhrendes Digital Competence Center fr groe Handelshuser und Markenhersteller in sterreich, Deutschland und CEE. Als Partner fr den Handel von morgen vereint ACL seit...
-
Office Assistant Customer Service
4 weeks ago
Commerce, United States Oklahoma Flintrock Products LLP Full timeJob DescriptionJob DescriptionWe are seeking an Office Assistant Customer Service to join our team! You will perform clerical and administrative functions in order to drive company success.Responsibilities:Draft correspondences and other formal documentsPlan and schedule appointments and eventsGreet and assist onsite guestsAnswer inbound telephone...
-
Data Entry/ Customer Support Administrator
3 days ago
Commerce, United States Artemis Professionals, LLC Full timeJob DescriptionJob DescriptionResponsibilities:Accurately input customer orders into the sales management system and update as required.Handle modifications to existing orders, ensuring accurate reflection and communication to relevant parties.Maintain precise sales data and customer information in various databases.Assist in addressing customer inquiries...
-
Director Customer Service
4 weeks ago
Commerce, United States Home24 AG Full timeWir sind home24 eine fhrende Home & Living E-Commerce Plattform in Kontinentaleuropa und Brasilien. Derzeit sind wir in acht Lndern aktiv und seit 2018 in Deutschland brsennotiert. ber 1.000 Homies arbeiten gemeinsam an einem Ziel: Happy Homes zu schaffen fr alle Menschen, fr jedes Budget! Wir Homies leben unsere Mission, Kunden nicht nur das beste...
-
Customer Service Manager
2 weeks ago
Commerce City, United States 84 Lumber Company Full timeOverview:Are you looking for a profitable, lifelong career? Would you thrive on a team that challenges you to be your best at a family-owned company that is founded on growth, stability, and the idea that “nothing is impossible”? 84 Lumber is hiring immediately and has the career for you!WHO IS 84?84 Lumber is the nation’s largest privately held...
-
Teamleitung Customer Service
3 weeks ago
Commerce, United States Holzprofi24 Full time* Du hast ein abgeschlossenes Studium mit Schwerpunkt BWL und/oder QM, alternativ eine entsprechende Ausbildung oder vergleichbare Qualifikation * Du konntest bereits mehrjhrige Berufserfahrung im Bereich Customer Service sammeln * Du hast Erfahrung in der Leitung von greren Gruppen * Du wendest das MS-Office-Paket sicher an, insbesondere Excel * Du kennst...
-
Clinical Support Assistant
2 weeks ago
Commerce, United States Medlink Georgia Full timeJob DescriptionJob DescriptionSUMMARY:Involved in training, providing, and documenting direct patient care and services for patients and supervises clinical support care/services/personnel, while working collaboratively with others to achieve established objectives/goals. Effectively performs and manages a variety of job functions, exercising sound decision...
-
Medicare Services Coordinator
2 weeks ago
Commerce, United States AltaMed Full timeWork Boldly. Live Brilliantly. At AltaMed, we don't just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It's the calling of our lives and it compels...
-
Cashier/Food Service Worker
2 weeks ago
Commerce, United States Sodexo S A Full timeJob Description Location Name: TEXAS A & M UNIVERSITY - COMMERCE - 76551008 Location ID: 76551008 Location: TEXAS A & M UNIVERSITY - COMMERCE - 76551008 Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your...
-
Sales Representative
4 weeks ago
Commerce, United States BSA Services Corp. Full time**Required Qualifications**: - Ability to build and maintain strong customer relationships - Customer satisfaction and customer service skills - Excellent written and verbal communication skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Ability to travel as needed - Experience in the cookware...
-
Food Service Worker
2 weeks ago
Commerce, United States Sodexo S A Full timeJob Description Location Name: TEXAS A & M UNIVERSITY - COMMERCE - 76551011 Location ID: 76551011 Location: TEXAS A & M UNIVERSITY - COMMERCE - 76551011 Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your...
-
Food Service Worker
2 weeks ago
Commerce, United States Sodexo S A Full timeJob Description Location Name: TEXAS A & M UNIVERSITY - COMMERCE - 76551001 Location ID: 76551001 Location: TEXAS A & M UNIVERSITY - COMMERCE - 76551001 Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your...
-
Food Service Worker
2 weeks ago
Commerce, United States Sodexo S A Full timeJob Description Location Name: TEXAS A & M UNIVERSITY - COMMERCE - 76551006 Location ID: 76551006 Location: TEXAS A & M UNIVERSITY - COMMERCE - 76551006 Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your...
-
Food Service General Helper
2 weeks ago
Commerce, United States Oakland Schools Full timePosition Type: Non-Certified Student Support Services/Food ServicesDate Posted: 1/20/2023Location: Walled Lake Western High SchoolDate Available: ASAPDistrict: Walled Lake Consolidated Schools - website Please see attached job description.Attachment(s):Job Description #1238
-
Food Service General Helper
2 weeks ago
Commerce, United States Oakland Schools Full timePosition Type: Non-Certified Student Support Services/Food ServicesDate Posted: 1/20/2023Location: Walled Lake Western High SchoolDate Available: ASAPDistrict: Walled Lake Consolidated Schools - website Please see attached revised job description.Attachment(s):Job Description #1239
-
Food Service General Helper
2 weeks ago
Commerce, United States Oakland Schools Full timePosition Type: Non-Certified Student Support Services/Food ServicesDate Posted: 1/21/2023Location: Walled Lake Central High SchoolDate Available: ASAPDistrict: Walled Lake Consolidated Schools - website Please see attached revised job description.Attachment(s):Job Description #1268