Customer Service Agent

4 weeks ago


Commerce, United States ACL advanced commerce labs GmbH Full time

**advanced career**

**WIR SUCHEN DICH**

Wir suchen eine*n **Customer Service Agent (m/w/d)**

** Brnbach Vollzeit**

**Schicke deine Bewerbung an jobs@acl.at**

DAS UNTERNEHMEN Die ACL ist ein fhrendes Digital Competence Center fr groe Handelshuser und Markenhersteller in sterreich, Deutschland und CEE. Als Partner fr den Handel von morgen vereint ACL seit 1999 als Pionier im Online-Handel Software-Kompetenz mit Service-Kompetenz fr komplette operative Geschftsprozesse im Handel.

**UNSERE BENEFITS**

****

****

** Flexible Arbeitszeiten Gute Anbindung Mitarbeiter-Events Firmenrabatte**

** Coole Community am Arbeitsplatz Obst & Gesunde Snacks Kostenloser Kaffee & Tee Essenszuschsse (Lunchit App)**

* Modernes, zukunftsorientiertes Unternehmen im E-Commerce-Bereich

* Spannendes Aufgabengebiet mit Projekten namhafter Kunden

* Kein All-In Vertrag und Home-Office-Tage nach Wunsch mglich

* Fachliche und persnliche Weiterentwicklung

* Viel Gestaltungsfreiheit und gute Work-Life-Balance

* Dynamisches, junges Team, bei dem Partnerschaftlichkeit, Wertschtzung und Flexibilitt gro geschrieben wird

****Das bewirkst Du****

* Bearbeitung smtlicher Kundenanfragen rund um Bestellungen und Produkte in Online Shops

* Lsen von Kundenproblemen anhand vorgegebener Prozesse

* Eskalationskundenbetreuung (in Zusammenarbeit mit Backoffice und Abteilungsleitung)

* Retourenbearbeitung

* Reklamationsabwicklung

* Annahme von eingehenden Telefonanrufen

* Meldung smtlicher Fehlfunktionen (Shopfehler, Systemfehler, etc.)

****Das bringst Du mit****

* Sehr gute Deutschkenntnisse in Wort und Schrift

* Gute EDV-Anwenderkenntnisse (Word, Excel)

* CCC-Software Market Professional (Einschulung wird von Seiten des Unternehmens durchgefhrt)

* Hohe Kundenorientierung

* Schnelle Auffassungsgabe, Lernbereitschaft und Zuverlssigkeit

* Telefonierkompetenz und Freundlichkeit

**Zustzlich bieten wir**

*Hinweis gem 9 Abs. 2 GlBG: Das Mindest-Grundgehalt (brutto) laut KV betrgt 1.584,07 / Monat bei Vollzeitbeschftigung (40h).

Das tatschliche Gehalt ergibt sich durch eine Einstufung in Abhngigkeit von deiner Ausbildung, Qualifikation und Erfahrung, und kann zustzlich eine berzahlung enthalten.*

**Come and join us**

**Wir freuen uns auf deine Bewerbung**


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