Customer Support Representative
2 weeks ago
We are seeking a Customer Support Representative to join our team in Commerce, CA
Responsibilities:
- Communicate Inventory availability to customers
- Order entry
- Coordinate with Logistics team to release shipments
- Coordinate with Imports team for leadtime inquiries
- Handle customer inquiries and complaints
- Troubleshoot and resolve product issues and concerns
- Generate RMA paperwork
- File Insurance claims as necessary
- Develop and maintain a knowledge base of the evolving products
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to communicate efficiently and effectively with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excel and Microsoft Office skills
- Bilingual English/Spanish preferred
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Customer Service Representative
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