Customer Support Representative

2 weeks ago


Commerce, United States 2301 WB Building Full time
Job DescriptionJob Description

We are seeking a Customer Support Representative to join our team in Commerce, CA

Responsibilities:

  • Communicate Inventory availability to customers
  • Order entry
  • Coordinate with Logistics team to release shipments
  • Coordinate with Imports team for leadtime inquiries
  • Handle customer inquiries and complaints
  • Troubleshoot and resolve product issues and concerns
  • Generate RMA paperwork
  • File Insurance claims as necessary
  • Develop and maintain a knowledge base of the evolving products

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to communicate efficiently and effectively with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excel and Microsoft Office skills
  • Bilingual English/Spanish preferred


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