Medical Receptionist

5 days ago

Philadelphia Pennsylvania, Philadelphia County, PA, United States ChenMed Full time

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Medical Receptionist (Care Facilitator) at our West Philadelphia office is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.

  • Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.

  • Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.

  • Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.

  • Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.

  • Clearly communicates information about ChenMed clinical personnel to patients and other individuals.

  • Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.

  • Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.

  • Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.

  • Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.

  • Participates in daily and weekly huddles to provide details on patients.

  • Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.

Other responsibilities may include:

  • Maintains the confidentiality of patients’ personal information and medical records.

  • Reviews patients’ personal and appointment information for completeness and accuracy.

  • Transmits correspondence by mail, email or fax.

  • Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Exceptional customer service skills and passion for serving others
  • Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
  • Knowledge of ChenMed Medical products, services, standards, policies and procedures
  • Skilled in operating phones, personal computers, software and other basic IT systems
  • Ability to communicate with employees, patients and other individuals in a professional and courteous manner
  • Detail-oriented to ensure accuracy of reports and data
  • Outstanding verbal and written communication skills
  • Demonstrated strong listening skills
  • Positive and professional attitude
  • Knowledge of ChenMed Medical products, services, standards, policies and procedures
  • Proficient in Microsoft Office Suite products including Excel, Word and Outlook
  • Ability and willingness to travel locally and regionally up to 10% of the time
  • Spoken and written fluency in English

EDUCATION AND EXPERIENCE CRITERIA:

  • High school diploma or equivalent education required

  • Graduation from a nationally accredited Medical Assistant program preferred

  • A minimum of 1 year of work experience in a medical clinic or similar environment required

  • BLS for Healthcare Providers preferred

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

  • Medical Receptionist

    5 days ago

    Philadelphia, Pennsylvania, 19131, Philadelphia County, PA, United States ChenMed Full time

    We’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...

  • Veterinary Receptionist

    2 months ago

    Philadelphia, United States Society Hill Veterinary Hospital Full time

    Overview: Society Hill Veterinary Hospital has been located on the corner of Second and Lombard Streets since 1969 and AAHA accredited since 1989. Here at the Hill, we understand the role that your companion has in your and your familys lives. Our goal is to help provide you with the health care and preventive care support your companion deserves and needs...

  • Dermatology Receptionist

    1 week ago

    Philadelphia, Pennsylvania, United States Advanced Dermatology Full time

    Join a thriving workplace recognized by Newsweek as America's Greatest Workplaces for 2024. As a Medical Receptionist at Advanced Dermatology and Cosmetic Surgery, you'll contribute to delivering exceptional patient care and experience in dermatology and aesthetic services.ResponsibilitiesKey duties include:Facilitating timely patient entry and handling...

  • Receptionist/Office Services Specialist

    6 days ago

    Philadelphia, United States Fisher & Phillips LLP Full time

    Receptionist/Office Services SpecialistAt Fisher Phillips, we know exceptional talent is the key to our success, to providing the best service to our internal and external clients. Being a part of the Fisher Phillips team means you will work with cutting edge technology in a professional and fun environment under leadership ready to invest in your...

  • Receptionist/Office Services Specialist

    6 days ago

    Philadelphia, United States Fisher & Phillips LLP Full time

    Receptionist/Office Services SpecialistAt Fisher Phillips, we know exceptional talent is the key to our success, to providing the best service to our internal and external clients. Being a part of the Fisher Phillips team means you will work with cutting edge technology in a professional and fun environment under leadership ready to invest in your...

  • Pet Care Receptionist

    1 month ago

    Philadelphia, Pennsylvania, United States Innovetive Petcare Full time

    About the JobInnovetive Petcare is looking for a dedicated Pet Care Receptionist to join our dynamic team. As a key member of our staff, you will be responsible for delivering top-notch customer service and supporting the well-being of our furry friends.The ideal candidate will have strong communication and interpersonal skills, with the ability to multitask...

  • Front Desk Receptionist

    6 months ago

    Philadelphia, United States Royal Home Care Full time

    Royal Homecare Services INC is looking for a Receptionist to join our team in our West Philadelphia office. The Receptionist will greet and assist visitors and clients of the organization. The ideal candidate will deliver a professional and qualified first impression to all visitors. This person has excellent communication and customer service skills. He/she...

  • Veterinary Receptionist Position

    5 days ago

    Philadelphia, Pennsylvania, United States Innovetive Petcare Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Veterinary Receptionist. The successful candidate will be responsible for delivering exceptional customer service and ensuring seamless operations within the hospital.Key ResponsibilitiesCustomer Service: Provide high-quality service to clients and...

  • Pet Care Receptionist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Innovetive Petcare Full time

    About the Role: As a Veterinary Receptionist at Innovetive Petcare, you will play a vital role in ensuring the smooth operation of our hospital. Your primary responsibility will be to deliver exceptional customer service, while also managing administrative tasks with accuracy and efficiency.Key Responsibilities:Offer top-notch customer service to clients and...

  • Legal Receptionist

    4 weeks ago

    Philadelphia, United States AppleOne Full time

    Job DescriptionJob DescriptionActOne Group is currently seeking motivated and professional Legal Receptionist for a well-known law firm in Philadelphia, PA. This Position Features: • Attractive company culture • Well-known company • Opportunity offering growth to motivated candidates • Pay rate: $16.97 to $18.03 • Hours: M-F 7:30am to 4:30pm ...

  • Legal Receptionist

    3 weeks ago

    Philadelphia, United States AppleOne Full time

    Job DescriptionJob DescriptionActOne Group is currently seeking motivated and professional Legal Receptionist/Mailroom Clerk for a well-known law firm in Philadelphia, PA. This Position Features: • Attractive company culture • Well-known company • Opportunity offering growth to motivated candidates • Pay rate: $16.97 to $18.03 • Hours: M-F 7:30am...

  • Medical Unit Coordinator

    1 week ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Job OverviewPenn Medicine seeks a dedicated Medical Unit Coordinator to join their team at Pennsylvania Hospital. As an integral member of the patient care team, this role requires exceptional communication and organizational skills to ensure seamless coordination of patient care.About the RoleThis position is responsible for providing receptionist support,...

  • Dental Receptionist

    4 weeks ago

    Philadelphia, Pennsylvania, United States Resources For Human Development Full time

    OverviewA dedicated and patient-oriented team member is sought after by Resources For Human Development to fill the role of Dental Receptionist. As a vital part of our healthcare team, you will be responsible for ensuring seamless communication between clients, staff, and management.Salary and BenefitsThe estimated annual salary for this position is $...

  • Legal Hospitality Assistant

    4 weeks ago

    Philadelphia, United States LanceSoft Full time

    Pay: $18.03/hr Shift Time: 7:30 AM to 4:30 PM / Monday to Friday Duration: Temp to Engage Responsibilites: The main focus of this job is hospitality: taking care of the two main kitchens on the 2 floors of the law firm, helping with daily set-up for meetings, and some reception coverage when the main receptionist is at lunch or on break. This person will...

  • Medical Front Desk Coordinator

    6 days ago

    Philadelphia, Pennsylvania, United States Philadelphia Fight Full time

    **Job Summary:**We are seeking a highly motivated and detail-oriented Medical Receptionist to join our team at Philadelphia FIGHT. As a Medical Receptionist, you will play a critical role in providing exceptional customer service, managing front desk operations, and supporting the healthcare team.The ideal candidate will have a minimum of 2 years of...

  • Unit Clerk- 7N-Medical Surgical- 14 hours/week

    3 weeks ago

    Philadelphia, United States Temple University Health System Full time

    Organizes the activities of the nursing unit by performing clerical, receptionist and support duties and maintaining the physical environment of the unit. They assure adequate supplies and equipment to provide care to the patients on the unit, assuri Medical, Surgical, Clerk, Healthcare

  • Medical Office Administrator

    6 days ago

    Philadelphia, Pennsylvania, United States ENT And Allergy Associates Full time

    About the JobAs a Medical Receptionist at ENT And Allergy Associates, you will play a critical role in ensuring the smooth operation of our front desk and patient services. If you are a motivated and organized individual with a passion for delivering exceptional patient care, we encourage you to apply.Key ResponsibilitiesSchedule patient appointments and...

  • Front Desk Medical Assistant

    4 weeks ago

    Philadelphia, Pennsylvania, United States PHMC Full time

    Job OverviewWe are seeking a highly organized and detail-oriented individual to join our team as a Medical Receptionist. As a key member of our healthcare operations team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesSchedule appointments and manage patient flowAnswer phone calls and respond to...

  • UNIT CLERK-4B-Medical Surgical- 21HR Day Shift

    3 weeks ago

    Philadelphia, United States Temple University Health System Full time

    Organizes the activities of the nursing unit by performing clerical, receptionist and support duties and maintaining the physical environment of the unit. They assure adequate supplies and equipment to provide care to the patients on the unit, assuri Medical, Clerk, Surgical, IT, Shift, HR, Healthcare

  • UNIT CLERK- 4B-Medical Surgical- 35HR Evening Shift

    3 weeks ago

    Philadelphia, United States Temple University Health System Full time

    Organizes the activities of the nursing unit by performing clerical, receptionist and support duties and maintaining the physical environment of the unit. They assure adequate supplies and equipment to provide care to the patients on the unit, assuri Medical, Evening Shift, Surgical, IT, Clerk, HR, Healthcare

  • UNIT CLERK-4B-Medical Surgical- 21HR Day Shift

    3 weeks ago

    Philadelphia, United States Temple University Health System Full time

    Organizes the activities of the nursing unit by performing clerical, receptionist and support duties and maintaining the physical environment of the unit. They assure adequate supplies and equipment to provide care to the patients on the unit, assuri Medical, Clerk, Surgical, IT, Shift, HR, Healthcare Learn More