Sr. Manager, Strategy and Ops, Affluent Customer Experience

4 weeks ago


San Francisco California, United States Visa Full time
Job Description

Support setting affluent and segment strategy, themes, and goals, and translation into yearly consumer journeys and initiatives to execute against.

Help identify how Visa will differentiate in the affluent segment.

Help manage coordination across the teams’ providing elements of the customer value proposition, such as loyalty, benefits, marketing, and product solutions, to ensure cohesion and integration.

Help build and track affluent fact base, yearly OKRs, and metrics to deliver on affluent program goals, and monitor and report on the performance and impact of the affluent initiatives.

Create and maintain a fact base on affluent consumer worldwide, and leverage market and customer insights, data analysis, and competitive intelligence to identify growth opportunities and threats.

Support evaluation and identification of potential organic and inorganic opportunities to enhance the affluent value proposition, such as partnerships, acquisitions, or new product development.

Lead or support major project workstreams related to Visa affluent strategy, business development, or consumer initiatives.

Communicate recommendations to senior management, other executive, functional, or regional staff and management in a clear, concise and impactful way.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.



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