Technical Support Specialist

2 weeks ago


Norfolk Virginia, United States Veolia WTS Full time
Job Description

The Technical Support Specialist – Fleet Instrumentation and Controls provides electrical, mechanical, controls, and automation support for the deployed fleet of assets. Works closely with field  services, logistics, external customers and commercial teams providing troubleshooting and maintenance support focused on instrumentation, controls, and/or automation associated with  Reverse Osmosis (RO), Ultrafiltration and Deionization (DI) systems and other water treatment technologies. This individual will provide support to all four regions in the NAM Services  organization as well as field operations (customer sites) as needed. Support at these sites may be remote or on-site depending on requirements.

Provides skilled electrical, electronic and mechanical support to Services operations.

Troubleshoot and repair mechanical, electrical and electronic equipment associated with water treatment systems at customer sites. Equipment includes, but not limited to: PLCs, VFDs,  industrial process instrumentation, pneumatics, motor controls, PID controllers and power distribution.

Has working knowledge of typical instrumentation used in water treatment systems and is able to perform calibrations and configuration of such devices.

Role requires less than 10% travel

Support and maintain our remote monitoring equipment and devices for our asset performance monitoring system - InSight

Provides troubleshooting and technical support in person, via phone and/or electronically

Works closely with the engineering group to produce accurate and complete documentation and drawings

Must be able to read and follow schematics, P&IDs, and mechanical drawings and controls documentation.

Assist in developing operations and training manuals, such as written functional control description.

Assist and train service technicians regarding automation and instrumentation within Veolia equipment/systems

Review and advise team members of operational procedures and requirements for working safely with electrical/electronic and mechanical equipment and components.



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