Technical Support Analyst I
3 weeks ago
Overview:
**Responsibilities**:
General:
- Peripherals may include printers, scanners, PDAs, cameras, networking equipment, and others.
- Respects departmental policies and procedures.
- Guards all EVMS data as confidential under penalty of termination.
- Maintaining audit data about services.
- Providing investigative support regarding security breaches.
- Identifying support patterns to determine additional training needs.
- Aiding clients in data retrieval or extraction.
- Perform other duties as assigned.
Position Specific: EVMS Medical Group
- Responds to trouble calls from users.
- Provides training to users in the scheduling and Billing functions of IDX/GE.
- Knowledgeable of practice management software.
Primary level of computer hardware and software competency.
Qualifications:
- High school diploma and a minimum of 3 years’ experience in the program’s services.
- Works effectively with Microsoft Office systems.
- Competency designations are desired, but proof of detailed training or specifically applicable experience may be accepted.
- Strong customer service skills and the ability to work well with others in high stress situations is required.
**DEFINING CHARACTERISTICS**:
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do not typically require exercising independent judgment.
- Typically reports to a project leader or manager.
- Some technical training, college level courses, and/or work experience in related technical field is beneficial
- Minimum of 3 years’ experience in program type services
Location : Location: US-VA-Norfolk
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