Salesforce Technical Support Specialist

2 weeks ago

Norfolk, United States LNB Solutions Inc Full time
Job DescriptionJob DescriptionWe are looking for individuals who are self-motivated, detail-oriented, and have a strong background in technology and customer service. If you have a knack for troubleshooting and a desire to continuously learn and grow in a fast-paced environment, we want you on our team

Responsibilities
  • As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their success and satisfaction with our products
     
  • Provide excellent technical support to customers, including troubleshooting and resolving issues related to Salesforce products
     
  • Ensure customer satisfaction by actively listening to and understanding customer needs and concerns
     
  • Utilize strong problem-solving skills to identify and resolve technical issues in a timely manner
     
  • Maintain a high level of product knowledge and stay up-to-date on new features and updates
     
  • Collaborate with cross-functional teams to resolve complex technical issues and provide timely updates to customers
     
  • Document and track customer interactions and resolutions in a clear and concise manner
     
  • Communicate technical information to non-technical customers in a clear and understandable manner
     
  • Continuously strive to improve processes and procedures to enhance the customer support experience
     
  • Act as a customer advocate by providing feedback and suggestions for product improvements
     
  • Stay updated on industry trends and best practices to enhance technical support skills and knowledge
     
  • Maintain a positive and professional attitude while working in a fast-paced environment
     
  • Adhere to company policies and procedures to ensure high-quality customer service
     
  • Collaborate with team members to share knowledge and best practices
     
  • Maintain confidentiality and handle sensitive customer information with care

  • Provide technical leadership, performance management, and mentorship to direct reports. 

  • Ensure customer inquiries and support tickets are responded to within established deadlines.  

  • Ensure compliance with Service Level Agreements (SLAs)  

  • Manage support requests using Zendesk, Jira, and Microsoft Teams Chat

  • Actively monitor customer feedback and respond to escalated complaints in a timely and professional manner 

  • Create Knowledge Articles based on frequently submitted support tickets 

  • Lead in the resolution of support bugs assigned to subject matter experts. 

  • Document steps to resolution from Subject Matter Experts for resolution of support tickets.  

  • Suggest new training content to the Product Team for frequently submitted support tickets. 

  • Identifying areas of improvement and making recommendations to the Quality Assurance team 

  • Developing and maintaining customer relationships and providing the highest level of customer service 

  • Assisting with customer onboarding to support after implementation. 

 

Qualifications and Experience 

  • Bachelor's in computer science or business Information Technology.  

  • Excellent communication skills (speaking, writing, and presenting) 

  • Must have relevant Salesforce Certification. 

  • Must have strong Zendesk and Jira experience. 

  • Must have relevant QA qualifications. 

  • Strong analytical and problem-solving skills. 

  • Must possess great organizational skills. 

This position is fully remote. 

Powered by JazzHR

nc2YjfzY0J

  • Salesforce Technical Support Specialist

    4 days ago

    Norfolk, United States LNB Solutions Inc Full time

    We are looking for individuals who are self-motivated, detail-oriented, and have a strong background in technology and customer service. If you have a knack for troubleshooting and a desire to continuously learn and grow in a fast-paced environment, we want you on our team! Responsibilities As a Technical Support Specialist, you will be responsible for...

  • Technical Support Specialist

    3 weeks ago

    Norfolk, Virginia, United States Veolia WTS Full time

    Job Description The Technical Support Specialist – Fleet Instrumentation and Controls provides electrical, mechanical, controls, and automation support for the deployed fleet of assets. Works closely with field  services, logistics, external customers and commercial teams providing troubleshooting and maintenance support focused on instrumentation,...

  • Secret IT Support Specialist

    1 month ago

    Norfolk, United States Spectrum Comm Inc Full time

    Job DescriptionJob DescriptionSpectrum is seeking highly qualified IT Technical Support Specialist to support our proposal for a new program located in Norfolk, VA. Key Roles and ResponsibilitiesAs an IT Technical Support Specialist, you should have experience or the ability to acquire skills related to:Military messaging format linesDrafting, releasing, and...

  • IT Customer Service Support Specialist

    6 days ago

    Norfolk, United States DT Professional Services Full time

    Job Summary: DT Professional Services is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A DoD issued Secret Clearance is required. As with any position, additional expectations exist. Some of...

  • Secret IT Support Specialist

    4 weeks ago

    Norfolk, Virginia, United States Spectrum Comm Inc Full time

    Spectrum is seeking highly qualified IT Technical Support Specialist to support our proposal for a new program located in Norfolk, VA. Key Roles and Responsibilities As an IT Technical Support Specialist, you should have experience or the ability to acquire skills related to: Military messaging format lines Drafting, releasing, and responding to...

  • Help Desk Support Specialist

    4 weeks ago

    Norfolk, United States Cybrex LLC Full time

    Job DescriptionJob DescriptionCybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff. This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts. Upon a win the Contingent offer would become a permanent offer at the...

  • Technical Support Analyst I

    5 days ago

    Norfolk, United States Eastern Virginia Medical School Full time

    Overview: **Responsibilities**: General: - Peripherals may include printers, scanners, PDAs, cameras, networking equipment, and others. - Respects departmental policies and procedures. - Guards all EVMS data as confidential under penalty of termination. - Maintaining audit data about services. - Providing investigative support regarding security breaches. -...

  • Family Support Specialist I

    2 weeks ago

    Norfolk, United States Urban Strategies, Inc. Full time

    Job DescriptionJob DescriptionTITLE: Family Support Specialist I REPORT TO: Senior Project Manager LOCATION: TBD STATUS: Full Time BACKGROUND: For nearly 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our goal is to ensure that...

  • MOC AOG Technical Support

    4 weeks ago

    Norfolk, United States Athena Technology Group, Inc. Full time

    Job DescriptionJob DescriptionDescription/Job SummaryMOC AOG Technical SupportTEMP Position- At least 90 days of work estimated around May- June 2024Athena Technology Group, Inc. is a HUBZone, Service Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and...

  • Technical Support Analyst 2

    2 weeks ago

    Norfolk, United States Serigor Inc Full time

    Job Title: Technical Support Analyst 2 (Onsite) Location: Norfolk, VA Duration: 12+ Months Job Description: The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account...

  • Technical Support Analyst 2

    4 days ago

    Norfolk, United States Serigor Inc Full time

    Job Title: Technical Support Analyst 2 (Onsite) Location: Norfolk, VA Duration: 12+ Months Job Description: The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account...

  • Technical Support Analyst 2

    4 weeks ago

    Norfolk, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Technical Support Analyst 2 (Onsite)Location: Norfolk, VADuration: 12+ MonthsJob Description:The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and...

  • Family Support Specialist II

    2 weeks ago

    Norfolk, United States Urban Strategies, Inc. Full time

    Job DescriptionJob DescriptionJob Title: Family Support Specialist II Background: For over 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our mission is all children and families will be stable and thriving. Job Summary: The...

  • Technical Support Analyst I

    5 days ago

    Norfolk, Virginia, United States Eastern Virginia Medical School Full time

    Overview: Reviews, analyzes, and evaluates information technology systems operations as they relate to services of a specific program.    Provides technical assistance to computer system users as it relates to the use of an application in performing program services.  Answer questions or resolve problems for clients in person, via telephone or from a...

  • Help Desk Support Specialist II

    4 weeks ago

    Norfolk, United States Athena Technology Group, Inc. Full time

    Job DescriptionJob DescriptionDescription/Job SummaryHelp Desk Support Specialist II Norfolk, VARequires US CitizenshipEmployment Term and Type: Regular, Full TimeRequired Security Clearance: SecretRequired Education: At least 2 years of experience in the field or in a related area.Job DescriptionSupport the Naval Sea Systems Command Code 03S (NAVSEA 03S)...

  • Contract Specialist

    5 days ago

    Norfolk, United States Eggleston Services Full time

    **Contract Specialist**: - Enjoy a rewarding and challenging position with a nonprofit organization that has been helping educate, train, and provide employment opportunities for individuals with disabilities since 1955. We are seeking applicants for a full-time Contract Specialist who will be responsible for seeking, researching, targeting, and pursuing...

  • Technical WriterEditor Contracts

    2 weeks ago

    Norfolk, United States Warriors Recruiting Full time

    Technical Writer/Editor (Contracts) Location: Norfolk, VA Clearance: Secret Our client delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is...

  • Technical WriterEditor Contracts

    5 days ago

    Norfolk, United States Warriors Recruiting Full time

    Technical Writer/Editor (Contracts) Location: Norfolk, VA Clearance: Secret Our client delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is...

  • Land Records Specialist

    1 week ago

    Norfolk, United States City of Norfolk Full time

    The City of Norfolk's City Assessor's Office is currently seeking a Land Records Specialist. This position coordinates and processes parcel reconfigurations (subdivisions, merges, corrections) within the Assessors Computer-Assisted Mass Appraisal System (CAMA). Performs technical in-depth research on existing parcel configurations, title issues, prior land...

  • Land Records Specialist

    2 weeks ago

    Norfolk, United States City of Norfolk Full time

    The City of Norfolk's City Assessor's Office is currently seeking a Land Records Specialist. This position coordinates and processes parcel reconfigurations (subdivisions, merges, corrections) within the Assessor’s Computer-Assisted Mass Appraisal System (CAMA). Performs technical in-depth research on existing parcel configurations, title issues, prior...