Technical Support Analyst I

3 weeks ago

Norfolk Virginia, United States Eastern Virginia Medical School Full time
Overview:
Reviews, analyzes, and evaluates information technology systems operations as they relate to services of a specific program.    Provides technical assistance to computer system users as it relates to the use of an application in performing program services.  Answer questions or resolve problems for clients in person, via telephone or from a remote location as it relates to a specific application related to a program’s services  May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail and operating systems as it relates to a specific application related to a programs services. 

 

The term ‘program’ relates to specific services.  A position in finance would refer to experience in the use accounting procedures and systems.  A position in health care delivery would refer to experience in clinical systems.  This is not a technical position as it relates to network or systems.  It is the technical support of applications used in the delivery of a program’s services.  Qualifications are significantly tilted toward experience in the program’s services.

Responsibilities:
General:

Position provides support for installation, maintenance and troubleshooting of desktop/laptop computer systems and associated peripherals as required to support applications needed for program services.

Peripherals may include printers, scanners, PDAs, cameras, networking equipment, and others.

Responds to trouble calls from users as assigned, and assists with application support including problem referral for computer hardware and software technical support.

Respects departmental policies and procedures.

Guards all EVMS data as confidential under penalty of termination.

Establishing accounts and security within an application.

Maintaining audit data about services.

Providing investigative support regarding security breaches.

Aiding clients in their use of the application.

Identifying support patterns to determine additional training needs.

Aiding clients in data retrieval or extraction.

Maintaining application integrity by management of access and data.

Perform other duties as assigned.

Provide user assistance with basic operations of Office applications such as MS Word, Excel, and PowerPoint as it relates to application use.

Position Specific:  EVMS Medical Group

This position provides technical support of the applications used in the delivery of billing, scheduling and patient care.

Provides support for desktop and laptop computers and associated peripherals to support applications.

Responds to trouble calls from users.

Creates and setups application user accounts and security.

Experienced in IDX/GE Billing and Scheduling applications or other related Practice Management systems.

Provides training to users in the scheduling and Billing functions of IDX/GE.

Knowledgeable of practice management software.

Primary level of computer hardware and software competency.

Qualifications:
High school diploma and a minimum of 3 years’ experience in the program’s services.

Works effectively with Microsoft Office systems.

Competency designations are desired, but proof of detailed training or specifically applicable experience may be accepted.

Must have a working knowledge of personal computer (PC) hardware, operating systems, and common application suites such as Microsoft Office.

Must be able to demonstrate a competency in applications related to a program’s services.

A demonstrated ability to systematically analyze application problems; working knowledge of common troubleshooting techniques and tools used and a demonstrated ability to communicate well verbally and in writing is needed.

Strong customer service skills and the ability to work well with others in high stress situations is required.

DEFINING CHARACTERISTICS:

Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision.

Primary job functions do not typically require exercising independent judgment.

Typically reports to a project leader or manager.

Some technical training, college level courses, and/or work experience in related technical field is beneficial

Minimum of 3 years’ experience in program type services

Tier 1 experience: support for installation, maintenance and troubleshooting within the boundaries of a single program or application

Location : Location:
US-VA-Norfolk

  • Technical Support Analyst

    4 days ago

    Norfolk, United States Apex Systems Full time

    Apex Systems is looking for a Technical Support Analyst for one of our largest Healthcare clients! Please see the overview for the position below and if interested, apply here! **W2 ONLY- NO C2C OR PERSONAL LLCs**Title: Technical Support Analyst Client: SentaraLocation: 100% on site at Norfolk General or Sentara Leigh HospitalEmployment Type: 12+ month...

  • Implementation Support Sr. Technical Analyst

    1 month ago

    Virginia, United States Missing Link Security Full time

    All Jobs > Implementation Support Sr. Technical Analyst Implementation Support Sr. Technical Analyst Remote Description Missing Link Security is a government contractor with a mission to secure the nation’s information by increasing awareness, countering threat, mitigating risk, and enforcing compliance. We employ people who are passionate about the...

  • Technical Support Analyst 2

    1 month ago

    Norfolk, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Technical Support Analyst 2 (Onsite)Location: Norfolk, VADuration: 12+ MonthsJob Description:The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and...

  • Technical Support Analyst

    2 weeks ago

    Virginia Beach, United States Issuetrak Full time

    Job DescriptionJob DescriptionAbout the PositionDo you have stellar customer service skills? Are you interested in tech and software? Is your enthusiasm contagious? If so, then you might be the perfect fit for our Issuetrak Technical Support Analyst position! Fulfill your mission to help others by providing exceptional technical assistance to a wide variety...

  • Logistics Analyst I

    1 week ago

    Norfolk, United States Tenica Global Solutions Full time

    Logistics Analyst IDepartment: Govt Customer-Norfolk Location: Norfolk, VA TENICA is looking to hire a Logistics Analyst I with a Secret Clearance. Hybrid - In-person Mon & Fri; Remote Tues-Thurs The Logistics Analyst I provides logistics support services for a federal customer in Norfolk, VA, primarily by accepting requests for new Items and Companies to...

  • Logistics Analyst I Secret Clearance

    3 days ago

    Norfolk, United States TENICA and Associates LLC Full time

    **Logistics Analyst I** **Department**: Govt Customer-Norfolk **Location**: Norfolk, VA TENICA is looking to hire a Logistics Analyst I with a **Secret **Clearance. **Hybrid -** **In-person Mon & Fri; Remote Tues-Thurs** Qualifications: - Knowledge of governing supply regulations, policies, procedures, and instructions applicable to the Navy and...

  • Technical Analyst

    1 month ago

    Virginia Beach, United States Vosper Thornycroft Group Full time

    Overview VTG is seeking a Technical Analystto support our Virginia Beach location to support our Fleet Modernization programs. The Technical Analyst will support our Planning department specifically reviewing the technical drawings associated with upcoming and current projects. What will you do? We are seeking a skilled Technical Drawing Analyst to join our...

  • Technical Analyst

    2 weeks ago

    Virginia Beach, United States Vosper Thornycroft Group Full time

    Overview VTG is seeking a Technical Analystto support our Virginia Beach location to support our Fleet Modernization programs. The Technical Analyst will support our Planning department specifically reviewing the technical drawings associated with upcoming and current projects. What will you do? We are seeking a skilled Technical Drawing Analyst to join our...

  • Technical Analyst

    4 weeks ago

    Virginia Beach, United States VTG Full time

    Overview: VTG is seeking a Technical Analystto support our Virginia Beach location to support our Fleet Modernization programs. The Technical Analyst will support our Planning department specifically reviewing the technical drawings associated with upcoming and current projects. Responsibilities: We are seeking a skilled Technical Drawing Analyst to join our...

  • HRMS Functional Support Analyst

    1 month ago

    Norfolk, United States Abacus Full time

    Job Description Position: HRMS Functional Support Analyst Department: Technology Reports To: Director of ERP Services Job Summary: Our innovative and growing company is seeking to hire experienced candidates for the position of HRMS Functional Support Analyst. We look forward to viewing your resume. Hampton Roads Transit is looking to hire a HRMS Functional...

  • HRMS Functional Support Analyst

    3 weeks ago

    Norfolk, United States HonorVet Technologies Full time

    Position: HRMS Functional Support Analyst Department: Technology Reports To: Director of ERP Services location - Virginia (Norfolk/Hampton) Job Summary: Our innovative and growing company is seeking to hire experienced candidates for the position of HRMS Functional Support Analyst. We look forward to viewing your resume. The client is looking to...

  • Technical Support Specialist

    7 days ago

    Norfolk, Virginia, United States Veolia Water Technologies & Solutions Full time

    Company Description Veolia Group Water Technologies and Solutions brings together experienced professionals in pursuit of the same goal to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this mission. Job...

  • IT Support Analyst

    1 week ago

    Virginia Beach, United States Beaufort LLC Full time

    Job DescriptionJob DescriptionJoin our Team – IT Support AnalystAs an IT Support Analyst, you will play a crucial role in supporting our technology infrastructure. This position provides an excellent opportunity to develop skills in both technical support and systems administration within the regulated and specialized clinical trial industry.Key...

  • IT Support Analyst

    3 weeks ago

    Virginia Beach, United States Beaufort LLC Full time

    Job DescriptionJob DescriptionJoin our Team – IT Support AnalystAs an IT Support Analyst, you will play a crucial role in supporting our technology infrastructure. This position provides an excellent opportunity to develop skills in both technical support and systems administration within the regulated and specialized clinical trial industry.Key...

  • Technical Writer I

    6 days ago

    Norfolk, United States KMS Solutions, LLC Full time

    Job DescriptionJob DescriptionTechnical Writer I KMS Solutions, LLC is a technical management/solutions company that specializes in engineering, analysis, and cyber security. Founded in 2005, KMS is a certified small business with over a decade and a half of experience supporting the Department of Defense as well as many other departments and programs...

  • Technical Analyst

    1 week ago

    Virginia, United States Envestnet Retirement Solutions Full time

    Description Envestnet is seeking a passionate and talented Technical Analyst to join our MoneyGuide team. Envestnet is transforming the way financial advice and wellness are delivered. Our mission is to empower advisors and financial service providers with innovative technology, solutions, and intelligence to make financial wellness a reality for...

  • Grievances & Appeals Risk Analyst I

    2 weeks ago

    Norfolk, United States Elevance Health Full time

    Job Family: CLM > Claims Support Type: Full time Date Posted: May 20, 2024 Anticipated End Date: Jun 10, 2024 Reference: JR116616 Description **Title: Grievances & Appeals Risk Analyst I** The **Grievances & Appeals Risk Analyst I **will be responsible for responding to inquiries received from regulatory agencies for one or more states or functions...

  • Cyber Support Analyst

    6 days ago

    Norfolk, United States Watershed Security Full time

    Job DescriptionJob DescriptionCOMPANY OVERVIEWWatershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment. We are growing fast and strive to deliver our vision every day: “To inspire trust...

  • Cyber Support Analyst

    7 days ago

    Norfolk, United States Watershed Security Full time

    Job DescriptionJob DescriptionCOMPANY OVERVIEWWatershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment. We are growing fast and strive to deliver our vision every day: “To inspire trust...

  • Cyber Support Analyst

    6 days ago

    Norfolk, United States Watershed Security Full time

    Job DescriptionJob DescriptionCOMPANY OVERVIEWWatershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment. We are growing fast and strive to deliver our vision every day: “To inspire trust...