IT Customer Service Support Specialist

3 weeks ago

Norfolk, United States DT Professional Services Full time
Job Summary:
DT Professional Services is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A DoD issued Secret Clearance is required.

As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks.

Responsibilities:
  • Provides technical support to end users for computer, application, system, device, printer, access and hardware issues
  • Identifies, researches and resolves technical problems of moderate complexity
  • Responds to telephone, email and online ticket requests for technical support
  • Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems.
  • Perform hardware and software installations, configurations and updates as needed
  • Conducts Windows imaging and cloning of laptops and computers
  • Applies Microsoft and other third-party security patches and updates to Windows 10 client workstations
  • Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls
  • Conducts new user check-ins and check-outs
  • Creates and modifies Microsoft Active Directory user accounts
  • Will Issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member
  • Assists new users with completing check-in forms and accessing online training
  • Provides a monthly status report which contains the progress of work on assigned tasks and future work plans for the upcoming month
  • Other duties as assigned
Basic Qualifications:
  • An Active DoD issued Secret Security clearance is required
  • 3 years' experience with Customer Service Support
  • Experience with configuring and maintaining Windows 10/11 workstations
  • Experience with installing and supporting Microsoft Office 2019 or higher
  • Must meet the applicable DCWF Work Role [411] Foundation Qualifications, Basic which include:
    • Education: Associate degree or higher from an accredited college or university, unless continuous work in the relevant discipline can be demonstrated OR
    • Training: Offerings listed in DoD 8140 Training Repository OR
    • Personnel Certification: CompTIA A+, Network+, or Security+ OR
    • Must have the proper and current cyber security qualifications to perform IT privileged administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF) and the DoDM 8140.03, Cyberspace workforce qualification and management program
The compensation range for this position: $28,000 to $38,000 annually.

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