Help Desk/Support Specialist

4 weeks ago

Virginia Beach, United States Morfologica Full time

Morfologica, Inc. is seeking several Help Desk/Support Specialist who are willing to support established software development teams at various Federal Facilities throughout Northern Virginia.

Qualified candidates must have prior experience in providing total customer support for all issues relating to IT and IS services for a particular customer. Candidates must have experience is providing technical assistance to computer system users, including the use of computer hardware and software, printing, installation, word-processing, electronic mail, and operating systems. Candidates must be comfortable maintaining a service perspective including an understanding of relationships, dependencies and requirements of hardware and software components and the organizations that support them.

ONLY CANDIDATES WITH ACTIVE GOVERNMENT SECURITY CLEARANCES AND APPROPRIATE POLY WILL BE CONSIDERED.

Skills & Requirements

Candidates must have several years of Help Desk/Support Specialist

Some of the Responsibilities:

  • Answer users' inquiries regarding computer software and hardware operation to resolve problems.
  • Approve, schedule, plan, and supervise the installation and testing of new products and improvements to computer systems such as the installation of new databases.
  • Coordinate deployment of workstation software, communications services and equipment, server replacements and upgrades, and other IT changes at the field location.
  • Develop standards and guidelines to guide the use and acquisition of software and to protect vulnerable information.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Escalate incident reports to required groups and monitor as defined in SLA.
  • Specify users and user access levels for each segment of database.
  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
  • Oversee the daily performance of computer systems.
  • Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure.
  • Read technical manuals, confer with users, and conduct computer diagnostics to
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Train users and answer questions.

Candidates with fewer years of experience may also be considered depending on background.

Morfologica, Inc. is an Equal Opportunity Employer.

  • Help Desk Administrator

    1 month ago

    Virginia Beach, United States Priority Full time

    Job DescriptionJob DescriptionDescription:Role Description:We are seeking a Help Desk Administrator to provide technical assistance and support to our clients and internal staff. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused attitude. The Help Desk Specialist will be responsible for...

  • Help Desk-Oracle

    2 weeks ago

    Virginia Beach, United States TriCom Technical Services Full time

    ResponsibilitiesProvide Tier-1 Help Desk Support (triage) to users, resolving issues and escalating complex problems to the appropriate teams as necessary.Handle Oracle access requirements including provisioning and maintaining user access according to established policies and procedures.Troubleshoot and provide support for all Oracle related modules,...

  • Help Desk

    2 weeks ago

    Virginia Beach, United States Electronic Systems Full time

    Overview We are proactively seeking a Help Desk Technician for future roles within our growing IT Staffing Division. At ESI, the IT Staffing & Recruitment Team partners with our IT Clients to uncover, facilitate, and fill their staffing needs. The technician will provide accurate and timely technical support to customers via telephone, email and chat. The...

  • Help Desk Support Service Specialist

    1 day ago

    Fort Belvoir, Virginia, 22060, Fairfax County, VA, United States General Dynamics Information Technology Full time

    Help Desk Support Service Specialist - Intermediate - TS/SCI required Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how...

  • Mortgage Software Support Specialist

    4 days ago

    Virginia Beach, United States TowneBank Richmond Full time

    ** Mortgage Software Support Specialist** **Job Category****:** Clerical Office/Admin **Requisition Number****:** MORTG003981 Showing 1 location **Job Details** **Description** **TowneBank Mortgage has a culture that:** * Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our...

  • Information Technology Help Desk Specialist

    2 weeks ago

    Palm Beach, United States Colonial Metals Group Full time

    Colonial Metals Group is a premier financial firm in the Precious Metals space based out of West Los Angeles and West Palm Beach, FL!! Is this the role you are looking for If so read on for more details, and make sure to apply today. We are currently expanding our West Palm Beach team, and seeking an experienced IT Helpdesk Specialist to join our Team! ...

  • Information Technology Help Desk Specialist

    4 weeks ago

    West Palm Beach, United States Colonial Metals Group Full time

    Colonial Metals Group is a premier financial firm in the Precious Metals space based out of West Los Angeles and West Palm Beach, FL!!We are currently expanding our West Palm Beach team, and seeking an experienced IT Helpdesk Specialist to join our Team!You will be responsible for providing technical assistance and support to our employees for computer...

  • Information Technology Help Desk Specialist

    2 weeks ago

    West Palm Beach, United States Colonial Metals Group Full time

    Colonial Metals Group is a premier financial firm in the Precious Metals space based out of West Los Angeles and West Palm Beach, FL!! We are currently expanding our West Palm Beach team, and seeking an experienced IT Helpdesk Specialist to join our Team! You will be responsible for providing technical assistance and support to our employees for computer...

  • Information Technology Help Desk Specialist

    4 weeks ago

    West Palm Beach, United States Colonial Metals Group Full time

    Colonial Metals Group is a premier financial firm in the Precious Metals space based out of West Los Angeles and West Palm Beach, FL!!We are currently expanding our West Palm Beach team, and seeking an experienced IT Helpdesk Specialist to join our Team!You will be responsible for providing technical assistance and support to our employees for computer...

  • Help Desk Analyst

    2 weeks ago

    Newport Beach, United States Kinetic Personnel Group Full time

    Job DescriptionJob DescriptionKPG has partnered with a busy and Essential Manufacturer for a Direct Hire opportunity. Our client is seeking a Help Desk Analyst.Pay: $30.00 - $40.00The Service Desk Analyst role entails providing technical assistance to internal users by addressing IT support requests and resolving issues related to network, hardware, and...

  • Help Desk Analyst

    5 days ago

    Huntington Beach, United States Byram Healthcare Full time

    POSITION SUMMARY Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls/day with regard to all areas of IT infrastructure and applications, works with various internal support groups to escalate complex high priority/high...

  • Help Desk Technician

    2 weeks ago

    Myrtle Beach, United States Capital Vacations Full time

    Capital Vacations - Join Our Team as a Help Desk Technician in the Thriving Hospitality Industry! Are you a tech-savvy problem solver with a passion for providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities for growth? If so, we have the perfect opportunity for you! About Us:...

  • Desktop Support Specialist

    4 days ago

    Deerfield Beach, Florida, United States Alera Group Full time

    Alera Group is looking for a motivated Desktop Support Specialist who brings experience and enthusiasm that fits well in a rapidly growing enterprise company. Our primary hybrid schedule locations include Las Vegas, NV, Baltimore, MD, Beachwood, OH, and Philadelphia, PA. Are you looking to be part of a company where you have exciting opportunities to...

  • Front Desk Specialist

    3 weeks ago

    Westhampton Beach, United States Thrive Medical Full time

    Job DescriptionJob DescriptionNO WEEKENDS, NO MAJOR HOLIDAYSWe are seeking a pleasant Front Desk Specialist to undertake all receptionist and clerical duties. You will be the face of the company for all visitors and will be responsible for the first impression we make. The Front Desk Specialist provides front desk assistance and support to patients and...

  • Admissions Support Specialist

    1 month ago

    Virginia Beach, United States Medical Careers Institute Full time

    Overview This is not a Remote position. This position is based at our Virginia Beach, VA campus location. Transform your Career at ECPI University Since 1966, ECPI University's dedicated employees have worked tirelessly to help students achieve their goals via hands-on training and career-focused education. Our employees are dynamic, caring professionals...

  • Technical Support Specialist

    2 weeks ago

    Virginia Beach, Virginia, United States InMotion Hosting Full time

    Start your technical career at InMotion Hosting Be a part of a collaborative team of Technical Support Specialists We love to thrill our customers everyday with our high level of customer service, professionalism, and desire to succeed and grow personally and professionally. We can't wait to virtually meet you, apply today The Position: Our team is looking...

  • Technical Support Specialist

    2 weeks ago

    Virginia Beach, United States InMotion Hosting Full time

    Job DescriptionJob DescriptionStart your technical career at InMotion Hosting! Be a part of a collaborative team of Technical Support Specialists! We love to thrill our customers everyday with our high level of customer service, professionalism, and desire to succeed and grow personally and professionally. We can’t wait to virtually meet you, apply...

  • Admissions Support Specialist

    4 weeks ago

    Virginia Beach, United States ECPI University Full time

    Overview: This is not a Remote position. This position is based at our Virginia Beach, VA campus location. Transform your Career at ECPI University Since 1966, ECPI Universitys dedicated employees have worked tirelessly to help students achieve their goals via hands-on training and career-focused education. Our employees are dynamic, caring professionals...

  • Admissions Support Specialist

    1 month ago

    Virginia Beach, United States ECPI University Full time

    This is not a Remote position.  This position is based at our Virginia Beach, VA campus location. Transform your Career at ECPI UniversitySince 1966, ECPI University’s dedicated employees have worked tirelessly to help students achieve their goals via hands-on training and career-focused education. Our employees are dynamic, caring professionals ready to...

  • Help Desk Manager

    3 days ago

    Newport Beach, United States Able Services Full time

    ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300 offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial,...